Production Supervisor - L4 - 2nd Shift - NAIC

Production Supervisor - L4 - 2nd Shift - NAIC2

#26-2911

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents.

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

WWT's Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting, and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost, and complexity of IT deployments.

Production Supervisors are responsible for directly overseeing a team of associates and/or technicians who are accountable for meeting customer demands. Sets and delegates day-to-day tasks to achieve operational objectives. Responsibilities include leading, developing, providing training/direction, coaching, and assessing team members, scheduling resources to meet deadlines, and monitoring production and work quality and coach on performance. Directly monitors daily, weekly & monthly KPIs and collaborates with team in achieving goals and objectives.

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
• Ensure that the operational staff is qualified and adequately trained
• Research customer impacting issues at a level to be able to provide root cause and corrective action
• Effectively collaborate with cross functional teams to escal....
• Facilitate a fair and effective hiring process as required
• Execution on customer driven requirements
• Leading and developing a team of full-time & subcontractor diverse associates with the main focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values
• Executes leadership activities (One on Ones, Employee Reviews, etc.)
• Evaluates team members' performance and provides feedback
• Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance
• Promotes trust and HPT through coaching, appreciation, and recognition
• Proactively plans for upcoming production work
• Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly production goals
• Engaged fully with enabling policy, process, Standards and Governance
• Able to address operational…