Assistant General Manager

Assistant General Manager

Tired of corporate rules? Bella Milano is a local family owned business and we are accepting applications from highly-energetic, take charge individuals who want an opportunity to utilize their skills while continuing to learn and grow in a thriving upscale, full service restaurant environment! Bella Milano offers a unique, fine casual cuisine in a contemporary yet relaxed atmosphere with many exciting menu selections.

Bella Milano currently operates 3 full‑service restaurants and a banquet center for catering events. We pride ourselves on our team approach to decisions, ownership is just a call away and include management in the decision making process, we want you to help us make a difference.

Full‑time • $48,000.00 – 55,000.00 per year

• Guest Satisfaction – Ensure all guests receive the highest level of service possible, engage with guests, and respond to complaints taking any and all appropriate actions to turn a dissatisfied guest into a returning satisfied guest
• Food and Beverage Quality – maintain highest level of food and beverage quality
• Sanitation – Ensure restaurant is clean at all times and able to pass Inspections from Health Inspectors and Executive Team
• Labor Cost – Manage restaurant labor to obtain goals, and review practices with the General Manager to ensure most efficient use of labor dollars
• Food Cost – Ensure kitchen and bar staff is using proper devices and measurements for all food and beverage service related items. Manage staff to achieve food cost goals
• Training – ensure all staff is properly trained at their position and they are aware how to use any and all tools, equipment and devices they are assigned.
• Evaluate food & beverage products to ensure that quality standards are being consistently attained.
• Provide professional development of staff
• Menu development – keep current in menu trends in both food and beverage and submit items as requested for menu changes

• Scheduling and coordination of staff
• Staff for maximum productivity and high standards of quality
• Control labor costs to achieve maximum profitability
• In conjunction with the General Manager establish controls to minimize food, beverage and supply waste and theft
• Train employees on best practices regarding safety, sanitation and accident prevention
• Support Safe work habits and a safe working environment at all times
• Managing of shifts and ensuring proper decisions are made on a daily basis regarding scheduling, planning, product quality and cleanliness
• Hold staff accountable to the standards and steps of service for their job position
• Evaluate products on quality and price
• Provide communication to Director of Store Operations on policies and procedures, issues, and events of significant importance. Takes prompt corrective action where necessary and/or suggests alternative courses of action
• In conjunction with the General Manager establish and maintain a regular cleaning and maintenance schedule for entire restaurant
• Train, supervise, counsel and discipline all employees
• Ensure positive attitudes and professionalism from all staff
• Ensure all employees adhere to uniform, grooming and appearance standards
• Ensures proper security procedures are in place and followed to protect employees, guests and Bella Milano assets.
• Develop employees by providing ongoing feedback. In conjunction with the General Manager establish performance expectations and conduct regular performance reviews (at minimum on a yearly basis)
• Interact positively with all restaurant staff and guests to promote a team effort and maintain a positive and professional work environment
• Produce a high volume of work in a timely manner, that is accurate, complete and of high quality
• Come to work on‑time and regularly
• Be available for phone calls 24/7
• Ability to work a varying schedule to include mornings, days, evenings, holidays and extended hours
• General knowledge of computers and the ability to use MS Word and Excel
• Ability to type and use e‑mail and other technologies as assigned
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Proficient in the following…