Hospitality Specialist

Civil Design Inc

Civil Design, Inc. (CDI) is a multi‑disciplined civil engineering firm offering civil site, structural, land surveying, and GIS services. Since its founding in 1996, our team has grown to over 150 team members with six locations. We operate in three states serving our six service lines – Infrastructure + Analytics, Site, Structures, Survey, Transportation, and Water Resources. We have office locations in Missouri (St.

Louis) and Jefferson City, Illinois (Collinsville) and Effingham, and Kentucky (Louisville) and Prestonsburg.

We are looking for a Hospitality Specialist to support our CDI mission in Building Stronger Communities. By supporting the daily needs of the CDI team, you will be supporting our mission and developing a better tomorrow.

Schedule: Part‑Time; 20 hours per week. CDI will work together to establish a consistent schedule that aligns with the selected candidate’s availability and the needs of the team.

Hospitality specialists are primarily tasked with welcoming visitors and creating a warm and friendly atmosphere to make both guests and our team comfortable. This position will report to the People Success lead and be part of a team of hospitality specialists across our other offices. Based in the Effingham office, this position will work with many of the service leaders and support a variety of areas within the company including operations, office management and facilities.

This role plays a key role in front desk operations, office space logistics, event planning and other special projects as assigned.

• Answer phones, communicate via email, and interact professionally with clients, customers and team members each day.
• Demonstrate problem‑solving abilities and handle issues professionally and efficiently.
• Distribute organization‑wide communication to team members and prepare new hire materials.
• Maintain a welcoming, clean work area that is organized and free of clutter.
• Prioritize safety and security when managing the front desk operations.
• Ensure the highest level of confidentiality and professionalism in all interactions, handling sensitive information with discretion and integrity.

• Handle purchasing gift cards as necessary.
• Partner with People Success team on new team member workstation set up.
• Organize and support travel reservations (e.g., hotels, cars and conferences) requested by team members.
• Support President and People Success Lead with administrative tasks and special projects as needed.

• Collaborate with vendors to ensure all requests are handled promptly (e.g., virtual technology services, copiers/printers, plant company, other office supplies).
• Responsible for daily mail or courier needs.
• Maintain a clean office environment between third‑party cleanings.
• Help with furniture tracking and order purchasing as needed.
• Manage office map and seating availability for office location.
• Order and stock office and safety supplies, office snacks and drinks to ensure the office maintains CDI hospitality standards.
• Prepare meeting rooms for interviews, internal meetings, CDI events or external meetings.
• Help with office decorating as needed to create an inviting space for team members and guests.

• Help set up and coordinate internal company‑wide meetings.
• Assist with coordinating office events in partnership with internal committees, People Success team, Hospitality team or President.
• Other duties as assigned or tasked for special events; during these events hours may be flexed.

• High school diploma.
• Friendly, helpful and customer service‑oriented attitude.
• Detail oriented with strong organizational and time‑management skills.
• Strong ability to problem solve and a solution‑focused mindset.
• Correspond effectively and professionally in both oral and written communication.
• Ability to work core hours when the office is open for clients and the CDI team.
• Proficient in Microsoft Word, Excel, Outlook and Teams.
• Prolonged periods of sitting or standing; frequent bending, twisting and reaching; must be able to occasionally lift 10–30 lbs.

• Shared Ownership: As an ESOP, we offer our Team Members a…