Customer Operations Specialist

Customer Operations Specialist – Pay Range: $21.00 to $23.00 per hour, depending on experience. Shift: Monday–Friday 7:30am – 4:00pm.

As a Customer Operations Specialist, you’ll be a key member of our warehousing team, supporting the team on order fulfillment, inventory management, logistics, and other administrative functions as necessary to meet the location’s needs.

• Handle all aspects of order fulfillment inquiries from our customers, including communications via calls or emails and updating customers on delivery ETAs and order statuses.
• Assist the manager with forecasting and inbound orders/transfers.
• Monitor customer inventory agreements, cycle counts, and reconciliation.
• Assist in fleet routing, reporting, record management, and processing freight claims.
• Provide general office support, such as filing, processing purchase orders, office supply management, location projects, office housekeeping, and other administrative functions.
• Assist the manager with safety compliance data entry as needed.
• Perform other duties as assigned to support the site’s success.

• High School diploma or equivalent required; post‑high‑school education preferred.
• Minimum of two years of work experience required; two years of accounting or general office experience preferred; warehouse experience preferred.

• Fundamentals of mathematics.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability and willingness to learn new applications and processes.
• Agile and adept at multi‑tasking and changing priorities quickly.
• Attention to detail is a must.

Technology:
Adequate knowledge and experience working with Microsoft Word, Excel, Outlook, copying/scanning, and proficiency with data entry and/or digital order management systems preferred.

Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities to this job at any time. Job offers are contingent upon a successful drug screen and background review.

EOE M/F/Vets/Disabled. Land O’Lakes, Inc. enforces a policy of maintaining a drug‑free workforce, including post‑employment substance abuse testing. The company engages in an interactive process to review requests for reasonable accommodations that may be needed to allow qualified individuals with disabilities to perform all the essential functions of the position. Requests for reasonable accommodation should be directed to the Hiring Manager.