Product Manager, IT

The IT Technology Transformation Team of Heartland Dental in Effingham, IL is looking for a Product Manager to join our team.

Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow team members who will support the business needs of each supported dental office and foster a strong team building culture. As a Product Manager, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

As a Product Manager, you’ll be a valued member of the Practice Management Software Team. This hard-working and motivated position will help by partnering with stakeholders to identify practice management software needs and opportunities. They also will play a critical role in defining use cases and prioritizing stakeholder requests, designing product roadmaps, and communicating them to internal stakeholders. The Product Manager will also provide subject matter expertise for their specific product specialty.

At Heartland Dental, our goal is to hire and grow team members who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged!

Below is an overview of the duties and responsibilities you would take on in this role:

• Assist with implementation pilots including planning, testing, and user communication.
• Provide Level III Support and be a liaison to elevate and resolve issues with vendor partners.
• Provide subject matter expertise for software solutions and issue resolution.
• Deliver consistent and clear communication to Heartland Departments and field teams regarding project progress.
• Define and document configuration templates for new solutions in partnership with other Heartland stakeholders.
• Accepts ownership and keeps commitments.
• Lead and manage all aspects of non-standard software requests.
• Assist with project related tasks and initiatives as needed by Product Managers.
• Assist with product testing as needed for software and operating system updates.

• Partner with stakeholders to identify needs as well as recognize and analyze gaps between current solutions and desired outcomes to define product requirements.
• Engage partner teams (Applications Development, IT Business Management (ITBM), Operations, other Heartland Departments) to effectively deliver on practice management software projects.
• Establish relationships with current and potential software vendors to partner on innovative solutions for delivery and implementation.
• Stay abreast of new technology and solutions in the dental industry.
• Create and manage implementation pilot plans, including user acceptance testing, for software rollouts by partnering with Operations and other Heartland Departments.
• Provide Level III Support and be a liaison to elevate and resolve issues with vendor partners.
• Provide subject matter expertise for software solutions and issue resolution.
• Deliver consistent and clear communication to Heartland Departments and field teams regarding project progress.
• Define and document configuration templates for new solutions in partnership with other Heartland stakeholders.
• Partner with various Heartland Departments to define an optimal support model for new solutions and processes.
• Accepts ownership and keeps commitments.

• Competitive benefits including health insurance and retirement savings plans, seven paid holidays, and PTO (paid time off)
• Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiency to deliver exceptional patient care

• Minimum 5 years of experience working as software product manager, or application specialist, or equivalent experience. Dental software experience preferred.
• Highly developed communication skills (written, verbal, presentation) with ability and comfort to work with all levels of…