Customer Service Representative

Job in Effingham, Effingham County, Illinois, 62401, USA

Listing for: Joint Active Systems, Inc.

Full Time position
Listed on 2026-07-05

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Spanish Customer Service

Salary/Wage Range or Industry Benchmark: 17 - 19 USD Hourly USD 17.00 19.00 HOUR

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Joint Active Systems, Inc., Effingham, IL, US

11 days ago Requisition

Salary Range: $17.00 To $19.00 Hourly

If you are looking for an entry level position that allows growth, and opportunity, look no further!

Customer Service Representative is responsible for obtaining and verifying all Insurance benefits along with requesting and following up on documents needed to process the orders.

Essential Functions

Obtains customer benefits from Insurance Company

When authorization is needed--Assigns new orders to the auth department and obtains additional documentation if needed

Forwards order onto the Tier 2 CSR once benefits are obtained

Accurately completes the Insurance verification form and Med Act including customer and order pages.

Identify what information is missing to process the order prior to sending to CSR 2--identify in "NEED" note

Call patient to acknowledge JAS received the order and obtain any missing information the patient can provide.

Update audit history tab as information is obtained

Process cancels and voids

Take incoming phone calls for the team

Perform the basic requirements of a CSRII Order Specialist while they are out of the office

Benefits

This position is Monday through Friday from 8a - 5pm.

Vision Insurance
Health Insurance
401K
Paid Holidays

Joint Active Systems is an Equal Opportunity Employer

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