Outbound Patient Services Representative

Description

Are you looking for a career with endless limits? Are you self-motivated, friendly and work well in a fast paced environment? If so, Heartland Dental is looking for you! As a leading dental support organization, Heartland Dental is experiencing phenomenal growth and needs individuals like you to join our team. Come experience an exciting dental career providing non-clinical support to a network of offices nationwide.

Looking for a full-time job opportunity with great benefits and shift differential? We are searching for individuals with customer service experience to work various shifts between 8:00 am - 7:00 pm on Monday-Friday as Outbound Patient Service Representatives.

We understand that you work hard, which is why each supported location provides an excellent compensation and benefits package. Additionally, Heartland Dental’s extensive training and continuing education opportunities are unparalleled and exceed industry norms. Each supported location invests heavily in your professional and personal growth and wants to see you succeed. If your career ambitions include leadership and further advancement, our network of supported locations offer many opportunities to help you meet your goals.

Heartland Dental’s network of supported locations is expected to double in size within the next five to seven years and new opportunities will be created to support that growth.

• Medical and prescription drug insurance
• Free dental services for yourself and your dependents minus lab fees
• Vision care support
• Life insurance
• 401(K) retirement plan
• 6 paid holidays off
• Team-focused, uplifting and educational work culture
• Potential for 2 weeks of vacation available

• Provide outbound communication for multiple dental offices with the goals of accurately scheduling patients within guidelines, routing clinical and billing inquiries to appropriate clinical or administrative pools.

• Initiates outbound communication to unscheduled patients to optimize the schedules for supported offices.
• Assesses the patient's need and responds with critical judgement and ensures the appropriate resolution to provide exceptional customer service.
• Quickly build rapport with patients through outbound communications.
• Ability to use professional verbiage when reaching out to patients to schedule and leaving messages.
• Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
• Adheres to service specialized work-flows for multiple offices. Follows protocols built in the software, navigating quickly between multiple computer systems with dual monitors, and documented practices scheduling and requirements.
• Promotes a positive and productive environment, supporting teamwork and communication.
• Other projects as assigned

• High School Diploma required.
• Excellent communication and outstanding customer service and listening skills required.
• Critical thinking, sound judgement and strong problem solving skills essential.
• Must be team-oriented, open minded, flexible, and willing to learn.
• Strong listening skills.
• Strong attention to detail and accuracy required.
• Ability to sit for long periods.
• Proficient keyboarding and computer skills.
• 1 year of experience in an inbound/outbound call center environment preferred.
• Bilingual skills a plus.
• Sales experience helpful.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.