Supplies Coordinator

Overview

Be on the front-lines of the dental industry as a Dental Supplies, Labs & Equipment Support Specialist with Heartland Dental, the #1 commercial consumer of dental supplies, equipment and lab services in the country. The Support Coordinator supports Doctors and Teams with world-class customer service while being an advocate for trusted clinical products and labs.

With more than 1,600 dental offices supported across 37 states, over 20,000 team members and over 1,600 supported doctors, Heartland Dental has a proven track record of growth and success.

This position reports to the Clinical Supplies Supervisor within the Procurement Department. We are open to a hybrid work schedule for this position (remote & working in the office).

• Partner with Operations to provide frontline support to dental offices and teams with the procurement of trusted clinical supplies, labs and equipment; escalating issues to subject matter experts when necessary.
• Advocate for usage of Trusted Clinical Supplies and Diamond Trusted Labs; monitor offices with low utilization and work with offices to correct; provide necessary tools, resources and reporting.
• Guide and educate supported offices in Heartland Dental systems related to ordering, budgeting, saving & inventory management.
• Provide input to internal processes to improve efficiency and effectiveness of support to offices.
• Document solutions into a shared knowledgebase to improve support and consistency in responses for supported offices.

• Bachelor’s degree OR three (3) years of experience in customer service field.
• Strong computer skills, including experience with Microsoft Word, Outlook, Excel and PowerPoint.
• Strong organizational skills, accuracy and attention to detail.
• Strong verbal and written communication skills.
• Ability to interact with co-workers in a collegial manner to accomplish common tasks.
• High level of maturity, personal initiative, and sound judgment.
• Ability to work well under pressure and prioritize multiple tasks in a timely and responsive manner.
• Minimal overnight travel as necessary (quarterly or less).

• Dental industry experience.

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state and local laws affording equal opportunity in employment.