IT Shipping and Receiving Technician

IT Shipping and Receiving Technician, Information Technology

The IT Shipping and Receiving Technician position is primarily responsible for the shipping and receiving of IT equipment to our supported dental offices and field teams. This position will also assist in serving as a backup for provisioning new equipment for supported dental offices. The position will report to IT Distribution Management.

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies.

All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.

Below is an overview of the duties and responsibilities you would take on in this role:

* Ship requested items from the queue daily, ensuring each shipment is accurate and properly documented

* Order and maintain inventory of IT equipment as needed

* Receive and reconcile inventory from vendors and rotate stock as needed

* Assist in monthly inventory stock count to verify all equipment is accounted for

* Receive returns and repairs from supported dental offices and reconcile with receiving ticketing system

* Remove hard drives from used equipment and process drives to HIPAA requirements

* Prepare and palletize large quantity of items for shipping to recycler

* Facilitate the selling of excess equipment via established wholesale vendors

* Prepare peripheral equipment such as printers, NAS boxes and Sirius

XM for shipment to supported dental offices.

* Other projects as assigned

Minimum Requirements:

* Completion of one of the following: two years of IT experience OR an associate degree in a technology, business, or logistics related field.

* Practical knowledge of computer and network concepts

* Ability to physically lift 70 lbs.

* Strong organizational skills, accuracy and attention to detail

* Ability to work well under pressure, prioritize multiple tasks and work independently

* Strong verbal and written communication skills, with the ability to communicate frequently with different departments and stakeholders

* Ability to interact with co-workers in a collegial manner to accomplish common tasks

* High level of maturity, personal initiative, and sound judgment

Desirable

Qualifications:

* Previous shipping experience

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.