Patient Services Representative Team Supervisor

Great opportunity for further professional growth within a growing organization. Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies.

All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.

We’re currently looking for a Patient Services Representative Supervisor.

We understand that you work hard, which is why each supported location provides an excellent compensation and benefits package. Additionally, Heartland Dental’s extensive training and continuing education opportunities are unparalleled and exceed industry norms. Each supported location invests heavily in your professional and personal growth and wants to see you succeed. If your career ambitions include leadership and further advancement, our network of supported locations offer many opportunities to help you meet your goals.

Heartland Dental’s network of supported locations is expected to double in size within the next five to seven years and new opportunities will be created to support that growth.

• Medical and prescription drug insurance
• Free dental services for yourself and your dependents minus lab fees
• Vision care support
• Life insurance
• 401(K) retirement plan
• 6 paid holidays off
• Team-focused, uplifting and educational work culture
• Potential for 2 weeks vacation available

• Supervise and manage multiple Patient Service Representatives with day-to-day functions.
• Manage KPI’s for individual Patient Service Representatives.
• Quality Assurance with patient care.
• Assist with office complaints and issues.
• Coach and support team leads along with Patient Service Representatives.
• Prepare GAP analysis reporting.
• Other projects as assigned.

• Strong Analytical and Problem Solving Skills.
• Ability to multi-task and prioritize assignments.
• Experience with Microsoft Word and Excel.
• Minimum of 6 months experience as a Patient Services Representative.

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.