Parts Sales Representative

Role Overview

Parts Sales Representative – Inside is responsible for assisting customers in locating and ordering the appropriate parts for their trucks, both in person and over the phone. The role includes working with customers, mechanics, and peers to find accessories and supply parts for repairs, enhancements, or general maintenance. The representative also helps organize and maintain the showroom floor.

• Maintain customer goodwill by greeting and acknowledging all customers, offering assistance.
• Answer the telephone within three rings, greeting and offering assistance.
• Suggest additional products and/or services to solve the customer’s problem and meet their needs.
• When working the parts counter, follow prescribed cash, credit, and check processing procedures of the dealership.
• Process cores and warranty claims.
• Follow up on shortages and expedite by reporting to the Parts Manager.
• Maintain product merchandising knowledge.
• Attend training as prescribed by management to maintain proficiency in the job description.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed dealership standards.
• Perform other tasks as assigned by Parts Manager.

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order processing.
• Flexible work schedule, including variable shifts, evenings, weekends, or extended hours as business needs require.

• Personal Accountability – Answerable for personal actions.
• Problem Solving – Define, analyze, and diagnose problems to formulate solutions.
• Flexibility – Readily adapt to change with minimal resistance.
• Teamwork – Cooperate with others to meet objectives.
• Diplomacy – Handle difficult or sensitive issues tactfully.
• Customer Focus – Anticipate, meet, and/or exceed customer needs.
• Interpersonal Skills – Communicate effectively, build rapport, and relate well to all kinds of people.

• Interaction – Frequent communication and engagement with others.
• People-Oriented – Build rapport with a wide range of individuals.
• Customer-Oriented – Identify and fulfill customer expectations.
• Versatile – Adapt to various situations with ease.
• Frequent Change – Shift rapidly between tasks.
• Urgency – Demonstrate decisiveness and quick action.
• Persistence – Finish tasks despite challenges or resistance.
• Follow Policy – Adhere to rules, regulations, or existing methods.
• Consistent – Maintain predictable performance in repetitive situations.

• Analytical – Use intuition and experience to complement data, design workflows and procedures.
• Change Management – Develop implementation plans, communicate changes effectively, build commitment, and overcome resistance.
• Communication – Speak clearly and persuasively, listen, clarify, and respond to questions. Demonstrate group presentation skills and participate in meetings.
• Customer Service – Manage difficult or emotional customer situations, respond promptly to needs, solicit feedback, and meet commitments.
• Delegation – Assign work, match responsibility, give authority, set expectations, monitor activities, and recognize results.
• Leadership – Inspire and motivate others, influence actions and opinions, inspire respect and trust, mobilize others to fulfill the vision.
• Project Management – Coordinate projects, communicate changes and progress, manage project team activities.
• Problem Solving – Develop alternative solutions, use reason even with emotional topics.
• Reasoning Ability – Solve practical problems and deal with diverse variables in situations with limited standardization.
• Technical Skills – Pursue training and development opportunities.

The physical demands for this role include tasks commonly associated with a heavy‑duty truck repair shop.

We offer a comprehensive benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Products such as Short‑Term and Long‑Term Disability

• 401(k) program with company match
• Retirement Planning Assistance
• Financial Guidance and Education

• Full‑time employees enjoy paid holidays and personal time.
• Vacation time is based on length of service.

• Life Insurance and Critical Illness coverage
• Bereavement and Employee Assistance Program
• Mental Health Resources that are readily accessible and free of stigma

Paid Training and Tools Assistance to do the job right.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected category.