IT Support Specialist

Since 1929, J&J Gaming has been a leader in Gaming and Amusements and a trusted partner. Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.

Do you have the following skills, experience and drive to succeed in this role Find out below.

Job Summary

Based out of our Effingham, IL office, the mission of the IT Support Specialist is to provide technical support and assistance to our internal users in resolving issues related to hardware, software, network, and peripherals. Additional responsibilities include user provisioning, performing scheduled audits of systems, and documenting processes. The ideal candidate for this position is detail oriented and security minded. This position requires the selected candidate to work on-premises in an office setting.

Job Responsibilities

Install and configure computer systems and applications.
Respond to employee inquiries and assist in troubleshooting and resolving challenges.
Resolve technical issues related to network interruptions.
Analyze, troubleshoot, and diagnose hardware problems.
Create new user accounts and termination of services with proprietary and 3rd party systems.
Develop process documentation.
Perform routine scheduled audits of systems.
Other duties as assigned.

Education

Bachelor’s degree in computer science preferred.

Qualifications and Experience

2yrs experience in administration and troubleshooting of hardware and software both in person and over the phone.

Experience with onboarding, offboarding, and security processes.
Ability to troubleshoot network connectivity issues.
Clear verbal and written communications, with ability to articulate detail and assist employees with various IT support issues.
A technical, logical thought process.
Time management skills and the ability to establish reasonable and attainable deadlines for resolution.
Extensive experience working with different operating systems including Windows and Mac OS.
Ability to prioritize and manage several milestones and projects efficiently.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is low.

Physical Demands

The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

Travel

Minimal travel is required for this position. xrlwcon

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.