Parts Sales Representative

PARTS SALES REPRESENTATIVE – INSIDE

The primary function of the Parts Sales Representative – Inside is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs, enhancements or overall needs to the vehicle. Assist in stocking and organizing showroom floor as necessary.

• Maintain customer goodwill by greeting and acknowledging all customers and offering assistance.
• Answer the telephone within 3 rings or less.
• Suggest additional products and/or services to repair the problem and meet the customer’s needs.
• Follow prescribed cash, credit, and check processing procedures of the dealership.
• Process cores warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Be knowledgeable in product merchandising.
• Attend training as prescribed to maintain proficiency.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed dealership standards.
• Perform other tasks as assigned by Parts Manager.

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order processing.
• Flexibility to work varied shifts, including evenings, weekends, or extended hours.

• Personal Accountability.
• Problem Solving.
• Flexibility.
• Teamwork.
• Diplomacy.
• Customer Focus.
• Interpersonal Skills.

• Interaction.
• People‑Oriented.
• Customer‑Oriented.
• Versatile.
• Frequent Change.
• Urgency.
• Persistence.
• Following Policy.
• Consistent.

• Analytical.
• Change Management.
• Communication.
• Customer Service.
• Delegation.
• Leadership.
• Project Management.
• Problem Solving.
• Reasoning Ability.
• Technical Skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical requirements commonly associated with an individual working in a heavy duty truck repair shop.

Palmer Trucks is a family‑owned company with nearly 60 years of success, offering a comprehensive benefits package.

• Health and Wellness:
  Medical, Dental, Vision insurance and supplemental products.
• Financial Stability and Retirement Preparedness: 401(k) with company match, retirement planning assistance, financial guidance and education.
• Paid Time Off:
  Paid holidays, personal time and vacation based on length of service.
• Life and Miscellaneous:
  Life insurance, critical illness coverage, employee assistance program, mental health resources.

Palmer Trucks is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected category.