Store Manager - Kay Jewelers - Shoppes at Oakpoint

Store Manager

Reports To: District Manager

The Store Manager leads the day-to-day operations of a single KAY Jewelers store, achieving sales, profitability, customer satisfaction, inventory control, brand representation, and the growth and development of team members.

• Communicate performance expectations and ensure all team members understand their impact on company success.
• Coach and develop store staff to consistently represent the brand and execute store visuals and marketing.
• Lead a people‑first store environment that promotes diversity, inclusion, and exceptional customer experience.
• Ensure team members deliver an outstanding customer experience through training, outreach, and clear expectations.
• Attain sales projections and quotas, developing strategies to maximize personal and team sales potential.
• Observe operations to identify successes and opportunities for improvement, then coach staff to address and correct issues.
• Analyze reports to identify trends, opportunities, and resources, developing plans to address operational challenges.
• Maintain knowledge of marketing, merchandising, and payment programs of competitors, advising management on merchandise needs.
• Work closely with local Signet Store Managers to foster communication, collaboration, and shared objectives.
• Maintain a positive, professional work environment where all team members can bring their full selves to work.
• Respond promptly to management directives, merchandise transfers, inventory requests, and customer requests.
• Ensure store cleanliness and adherence to company policies and practices while maximizing profit margins.
• Schedule and balance opening/closing shifts to meet operational needs, train and develop the team, and accommodate peak periods.

• Education: Minimum of 2 years of college (preferred).
• Retail
  
  Experience:
  
  At least 3 years of retail sales experience or 2 years of retail sales plus a minimum of 1 year of retail management experience. Preference for specialty retail or jewelry experience.
• DCA Certification: Preference for Diamond Council of America (DCA) certified candidates.
• Technical/Other
  
  Skills:
  
  Advanced communication (written and verbal), proficiency in MS Office and related business tools, strong interpersonal, presentation, problem‑solving, and conflict‑management skills, ability to use email, social media, video conference, phone, and text.
• Organizational
  
  Skills:
  
  Ability to plan, organize, set priorities, delegate, and meet deadlines independently.
• Languages: Bilingual skills are a plus.
• Physical Demands: Regular standing, reaching, and moving merchandise; lifting up to 10lb; visual acuity for gemstone quality; standard work week includes weekends, evenings, holidays, and extended hours. Travel for training and business meetings may be required.

Base pay: $50,000 – $67,800 plus commission on sales. Final pay rate will be determined based on experience and qualifications.

Signet Jewelers is an equal‑opportunity employer committed to diversity and inclusion at all levels. While we appreciate every applicant’s interest, we can only contact those selected for further consideration. We encourage women and minorities interested in management opportunities to apply through our online registry system.

We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.

Join our team and help us inspire love for all customers. Apply today at our careers page.