Business Development Executive

Overview

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• COMPETITIVE INCENTIVE PLAN
• HYBRID ROLE

The Business Development Executive position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills.

The following and other duties may be assigned as necessary:

• Develops and creates marketing campaigns at individual locations as well as for assigned route.
• Develops marketing strategies for assigned customers and assists with campaign production and execution.
• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
• Makes decisions in conjunction with location owner on game placement, game type, and gaming area setup to maximize revenue. Makes recommendations to change placement, type, and setup based upon results.
• Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts.
• Develops in-house design strategies to redesign gaming areas in order to maximize revenue and performance.
• Serves as liaison with municipalities and other local and state governmental institutions as necessary to assist clients with licensing needs.
• Makes recommendations regarding contract terms while in the field to earn new business and secure agreements.
• Makes cold calls on potential new locations. Schedules face to face meetings to close deals and add customer to route of locations.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Attends and aids in the coordination of special events.
• Provides professional representation on behalf of the Company at internal and external meetings and events.
• Ensures interactions with internal and external guests follow the guidelines of customer service program.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

Bachelor’s degree (B.A.) from four-year college or university; or minimum of five (5) years customer service experience and/or training; or equivalent combination of education and experience.

• Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to effectively present information and respond to questions from…