Service Technician

Performs repair, maintenance, and warranty work on residential and commercial roofs. Requires strong technical knowledge of roofing systems, attention to detail, and customer service skills. Ensures service calls are completed efficiently, safely, and to the highest standards of quality.

• Respond to service calls for roof leaks, storm damage, and warranty repairs.
• Diagnose roofing issues and determine the most effective repair method.
• Perform repairs on shingles, metal, flat roofing systems, flashing, vents, gutters, and siding as needed.
• Document service work with photos, notes, and service reports.
• Communicate findings and recommendations clearly to homeowners, property managers, and contractors.
• Maintain a clean and organized service truck stocked with tools and materials.
• Assist with quality inspections and punch-list completion on new installations.

• Proficiency in diagnosing and repairing leaks on shingles, flat, and metal roofs.
• Ability to safely operate ladders, harnesses, and fall protection equipment.
• Knowledge of building codes and manufacturer installation guidelines.
• Familiarity with hand tools, power tools, and roofing equipment.
• Ability to interpret work orders and construction drawings.

• Integrity & Accountability – Demonstrates reliability and takes ownership of service outcomes.
• Collaboration & Teamwork – Works effectively with office staff, production crews, and other technicians.
• Customer Focus – Communicates professionally and provides solutions that prioritize customer satisfaction.
• Problem-Solving – Quickly identifies roofing issues and develops effective repair strategies.
• Quality & Detail Orientation – Ensures all work meets company and manufacturer standards.
• Time Management – Completes service calls efficiently while managing multiple jobs per day.
• Dependability – Arrives on time, ready to work, and follows through on commitments.
• Safety-Minded – Consistently prioritizes safety for self, team, and customers.
• Professionalism – Maintains clean appearance and respectful communication with clients.
• Adaptability – Adjusts to changing schedules, weather, and unexpected challenges.
• Integrity – Honest and transparent in reporting findings and recommending repairs.

• High school diploma or equivalent required.
• 2+ years of roofing or construction experience preferred.
• Experience with roof repair or warranty service strongly preferred.

• Ability to climb ladders and work safely at heights up to 40+ feet.
• Frequent standing, walking, kneeling, crawling, and bending.
• Comfortable working outdoors in varying weather (heat, cold, rain, snow, wind).
• Ability to balance on steep-slope roofs and handle tools/materials.
• Requires physical stamina to perform roofing tasks, with or without reasonable accommodation.

• Must comply with OSHA regulations and company safety protocols at all times.