Clinical Adoption Coach

Clinical Adoption Coach I

The Clinical Adoption Coach I provides clinical technology support through collaboration, learning and performance instruction with a focus on providers and clinicians for clinical service delivery across the continuum. The Adoption Coach collaborates with subject matter experts and clinicians to ensure optimal and most efficient use of the EHR.

Clinical Adoption Coach I provides the pertinent specific EHR domain capability to ensure continuity of the platform. This role is critical to ensuring the translation of current vs future state workflow in the implementation of new technology and optimization of current technologies. The Clinical Adoption Coach I is also responsible for implementing mitigation strategies and escalation if an end user is challenged with adoption and/or the execution of change management.

They are required to be a resource to Super Users, At-The-Elbow (ATE) during implementations, upgrades, and optimization initiatives.

The position requires a working knowledge of clinical documentation workflows, within an Electronic Health Record (EHR) and is responsible for supporting various EMR Systems.

This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating commitment to teamwork and cooperation.

Works under moderate supervision. This position requires on-call responsibilities and rotational shift coverage (early and late-shifts) as needed. This position acts as a liaison to other Atlanti Care departments as needed.

Qualifications

Education: High School Diploma required;
Bachelor's degree in a related area preferred.

License/Certification: Valid New Jersey Drivers License required.

Experience: 0-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices and procedures within a particular field.

Performance Expectations

• Develops, and maintains an in-depth level of knowledge of IT and Operational workflows for the clinical areas they work with.
• Conducts current state and future state review sessions, documents, and solicits feedback from customers in preparation for projects.
• Support Atlanti Care's onboarding and standards by transferring new system functionality knowledge to operational partners and HR to add into training curricula.
• Responsible for comprehensive understanding of the current Electronic Health Record (EHR) curriculum and maintaining an up‑to‑date, working knowledge of existing clinical and operational workflows.
• Participates in incident, change and problem management services as it relates to their respective team within Atlanti Care IT.
• Responsible for creating, updating, and maintaining high‑quality educational materials that support end‑user proficiency and system adoption for new system functionality.
• Develope clear and accurate education on various platforms including, but not limited to, written, audio/video recording, and live teaching sessions using approved templates, systems, and tools
• Responsible for developing and maintaining strong proficiency within the organization's Learning Management System (LMS).
• Learning the structure, functionality, and administrative processes of the LMS to effectively support educational delivery.
• Achieving proficiency in at least 2 service lines by demonstrating excellent knowledge of all its required onboarding content, workflows, and system competencies.
• Documents operational and clinical workflows through working with end users in order to prepare for system enhancements, upgrades, and new functionality.
• Works with clinicians and providers to achieve optimal and most efficient use of the EHR and other IT tools, incorporating a data driven approach to identify priorities and opportunities to improve adoption.
• Conducts performance-based measurement and data incorporated assessments for evaluation of training programs, including development and deployment of electronic surveys and analysis of data from relevant tools.
• Works collaboratively with physician leadership, organizational leadership, IT and others to provide integrated and coordinated learning projects in support of the…