Solutions Manager, AI Team

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!”

At Spencer’s and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

The Solutions Manager, AI Team will lead the adoption and operational enablement of enterprise AI capabilities across the business. This role partners with development, operations, and business teams to identify high-value AI opportunities, manage the Microsoft AI ecosystem, and drive measurable adoption of AI-powered workflows and tools. This role combines platform ownership, business process engagement, and organizational enablement — helping teams translate emerging AI capabilities into practical solutions that improve productivity, decision-making, and customer experience across retail operations.

• Manage and evolve enterprise AI platforms, including governance, standards, responsible usage (in partnership with security/legal/compliance), and cross-functional alignment
• Lead adoption and enablement of Microsoft AI capabilities (Microsoft 365 Copilot, Power Platform, Azure OpenAI, Copilot Studio, Git Hub Copilot) through communications, training, and change initiatives
• Partner across retail operations and corporate functions (merchandising, supply chain, stores, customer service, etc.) to assess workflows and identify AI-driven improvement opportunities
• Facilitate discovery sessions and workshops to uncover operational pain points, prioritize use cases, and align business and technical teams
• Build and maintain a process-to-AI roadmap, tracking current, planned, and future AI-enabled workflows and platform capabilities
• Collaborate with engineering and product teams to define pilots, establish success metrics, and support rollout and scaling of AI solutions
• Identify, standardize, and scale repeatable AI patterns and best practices across the organization
• Monitor platform usage, adoption trends, and operational effectiveness to inform optimization, investment decisions, and organizational readiness
• Drive AI awareness and engagement through stakeholder communication, adoption materials (release summaries, use cases, best practices), and an internal champions network while translating emerging capabilities into business-friendly insights

• Bachelor’s degree in Computer Science or other related field, along with experience managing or supporting enterprise productivity and AI platforms within Microsoft ecosystems
• Three to five years managing and mentoring a team of engineers and/or platform specialists, along with supporting career development, coaching, and growth planning for team members
• Foster a culture of experimentation, operational excellence, and continuous learning
• Strong understanding of Microsoft 365, Copilot, Power Platform, and related collaboration technologies
• Experience facilitating cross-functional initiatives involving both technical and non-technical stakeholders
• Strong written and verbal communication skills with the ability to translate technical concepts into business-friendly language
• Experience with business process analysis, workflow mapping, or operational improvement initiatives
• Ability to balance strategic planning with hands-on operational execution

The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

$135,000 - $160,000