Oracle Technical Analyst

Oracle Technical Analyst I

Position Summary:

The Oracle Technical Analyst I, under Management supervision and guidance, is responsible for the integration, implementation, and management of departmental‑specific clinical and business software applications, the specific hardware devices utilized for these applications by those departments, and their accompanying infrastructure components.

This position works within Atlanti Care Information Technology (AIT) to support all devices that integrate within the clinical environment with assistance from Technical Analyst II and Technical Analyst III or manager. Support includes troubleshooting user problems, report writing, training/retraining end users, testing upgrades, and reviewing, analyzing, developing, installing and modifying software and hardware. This position is responsible for detecting, diagnosing and reporting on related problems.

It may require on‑call responsibilities and rotational shift coverage (early and late shifts).

Support organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation. Acts as a liaison to other Atlanti Care departments.

• High School diploma required. Associate Degree or Technical Diploma in related field preferred.
• Valid New Jersey Driver's License.
• 1-2 years of experience with implementation of medical devices and their clinical application.
• In lieu of degree, 3 years of Information Technology in an application/user support role may be considered.
• Ability to work on several tasks simultaneously.
• Excellent communication (written and verbal), interpersonal and organizational skills.
• Extensive experience with Microsoft office tools, including Word, Excel and PowerPoint.

• Develop and maintain knowledge of system applications, devices and/or services.
• Provide timely and efficient assistance/response/support to end‑users including device integration system related issues under the direct supervision of a higher level CIE or management designate.
• Work with current networks and printing capabilities.
• Assist AIT resources as necessary configuring, installing, upgrading, and maintaining hardware and software.
• Troubleshoot and identify issues and problems, working with vendors as the primary application and technical representative, as needed.
• Assist in monitoring system security and access, ensuring system integrity.
• Develop and perform tests and audits related to the integration of hardware and software.
• Consistently and accurately document within the ITSM databases/tools.
• Perform other duties as assigned.
• Work under general direction of Technical Analyst Level II and III or manager/director.
• Use discretion in identifying and resolving problems and assignments.
• Receive specific instructions and have work reviewed at frequent milestones.
• Interact with department/project team members/leaders to fulfill goals.
• Make recommendations which may impact work assigned to individuals or phases of projects.
• Perform a broad range of duties, sometimes complex and non‑routine, in a variety of environments.
• Apply a methodical approach to problem definition and resolution.
• Understand and use appropriate methods, tools and applications.
• Demonstrate an analytical and systematic approach to problem solving.
• Demonstrate effective communication skills.
• Contribute fully to the work of teams.
• Absorb and apply technical information.
• Work to required standards.
• Appreciate the wider field of information systems and how own role relates to other roles and to the business of the employer or client.
• Actively understand relevant legal, legislative, and policy issues as it relates to area of responsibility.
• Assure the IT needs support the goals and objectives of the customer as well as the business needs of Atlanti Care.
• Participate in system design, validation and/or remediation sessions.
• Assist in the development of training materials, policies and procedures working in collaboration with Technical Analyst Level II and III.
• Ensure a smooth and thorough turnover process to technical and operational support.
• Utilize the ITIL framework in the…