Temporary POS Associate

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!”

At Spencer’s and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

The POS Temporary Associateassistthe Store Support Center by fielding calls from Spencer’s, Spirit, and Spirit Christmas stores.

They will troubleshoot Software, Hardware, and Network calls, as well asassistingthe Store Support Center with ongoing projects.

The support center runs 7 days a week, 18 hours a day divided into Day, Mid, and Night shifts.

• Provide first level support forstore software, including diagnosing, troubleshooting, and escalatingissuesas necessary

• Provide first level supportofstore hardware.
  
  Troubleshoot and resolve various hardwarerelatedissues, clearly guiding stores over the phone

• Provide firstlevelWANsupportfor the installation,performance and troubleshooting of store WAN equipment,and escalate outages and unresolvedWANissues to theWAN team

• Perform operational functions of polling store data

• Collaborate with and work alongside
  
  Store Support Center Associates, Specialists and WANtechs

• Assist with projects as necessary, configuring devices orassistingthe POS warehouse

• Ensure that daily tasks arecompletedand all problems are either resolved or escalate din the absence of a Leadership team member

• Assess initialstoreproblem identification and supporting field emergencies after business hours, including Store Maintenance, Asset Management, and Operational issues by placing servicecalltoappropriate contractors, or escalatingissuesas necessary

• Must have
  
  High School Diploma; further education or experience in IT or retail is a plus

• Musthavestrong communication skills

• Must have troubleshooting skillsandaneagerness to learn
• Must be able to work weekends

The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.