Commercial Account Director

Position Summary

Reporting into the VP, Commercial US and situated within Light & Wonder’s Commercial Team, the Commercial Account Director owns account management, business development, and strategic growth for L&W’s U.S. iGaming accounts and new opportunities. The role develops a regional commercial strategy, builds executive‑level relationships with key operators, and champions the customer internally while protecting L&W’s commercial interests. The director identifies revenue‑growth opportunities and executes joint objectives, strategies and action plans to meet short‑and long‑term profitability goals.

• Build and manage close relationships with allocated B2C operators in the United States, establishing executive‑level relationships with key senior client leaders to deepen trust and long‑term partnership.
• Develop a structured executive engagement cadence, including quarterly business reviews focused on critical deliverables, partnership health and growth orientation.
• Champion the customer across major deliverables—onboarding, product/feature updates and transitions to new offerings—while ensuring internal teams understand customer needs and expected outcomes.
• Track U.S. market trends and keep Light & Wonder at the forefront of the industry.
• Define and execute a regional account strategy that delivers topline growth across content, products and partnerships, exceeding regional performance expectations and capturing market share.
• Deliver client revenues in line with company targets and grow incremental revenue through bespoke requests, upsells and new premium offerings, broadening Light & Wonder’s product footprint.
• Protect Light & Wonder’s commercial interests while balancing client satisfaction and risk associated with bespoke requirements.
• Develop new business initiatives with existing clients to extend revenues and pursue new business opportunities within the United States.
• Collate data and insights to assess Light & Wonder’s product performance relative to competitors.
• Lead internal teams—including Product and Development—to respond to client inquiries, communicate feedback on requirements, preferences, and value‑adding features.
• Represent Light & Wonder and the Commercial Team within the broader iGaming industry with authority, professionalism and frequent travel to key trade shows.
• Support regional goals by ensuring third parties enter the market and collaborating with stakeholders across Light & Wonder.

Education: Bachelor’s degree in Commerce, Business Administration or equivalent relevant experience.

• Eight or more years of experience as an account or commercial manager within the online or digital industry.
• Experience in online gaming and a passion for the industry.
• Preferred exposure to the B2C operator side of the iGaming business.
• Track record of growing an existing business portfolio and exceeding revenue targets.
• Experience developing and executing an account or regional commercial strategy, including structured executive engagement programs.
• Ability to develop strong relationships with executives and cross‑functional stakeholders.

• Excellent communication skills.
• Strong organizational and time‑management abilities; can work independently.
• Proven negotiation competence with B2B clients and under contract terms.
• Commercially minded judgment balancing customer advocacy and company interests.
• Tech savvy, customer‑service oriented, professional, resourceful, patient and tactful in handling inquiries and negotiations.
• Enthusiasm, leadership and strong work ethic necessary for a dynamic, fast‑moving, results‑oriented environment.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Experience drafting proposals and presenting to clients is ideal.
• Additional languages are a plus.

The physical demands of this position include sitting, standing, walking, bending, using hands, operating a computer and maintaining specific vision abilities for close and distance vision, and focusing on computer and business equipment.

Light & Wonder and its affiliates are engaged in highly regulated gaming and lottery businesses. Employees may be required to obtain gaming or other licenses, undergo background investigations or security checks, and meet standards dictated by law, regulation or contracts. Light & Wonder requires all employees to meet these regulatory and contractual commitments as a condition of employment.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status or disability. For more information about your equal employment opportunity rights, please refer to the EEOC Poster.