CSR - Customer Support Representative

Description

At Markful, we’re guided by three core values:
Service, Reliability, and Quality — with service at the heart of everything we do. Our Customer Service Representatives play a key role in supporting customers from order to delivery, ensuring questions are answered clearly and issues are resolved efficiently.

This role is well-suited for someone who enjoys helping others, stays organized in a fast-paced environment, and takes ownership of follow-through. You’ll support a high volume of customer requests across phone, email, and chat, while working closely with internal teams to keep orders moving accurately and on track.

• Managing a high volume of incoming customer inquiries via phone, email, and live chat
• Providing clear, accurate information about products and services, and educating customers to help them make informed decisions
• Placing orders on behalf of customers and ensuring details are accurate before submission
• Receiving, reviewing, and processing orders for printed marketing materials
• Assisting customers with account questions, website navigation, and online tools
• Troubleshooting issues and resolving concerns professionally and efficiently
• Documenting all customer interactions clearly in our CRM and ticketing systems
• Following up to ensure questions and issues are fully resolved
• Collaborating with internal teams to maintain accuracy, reliability, and quality
• Identifying opportunities to improve processes and enhance the customer experience

We’re looking for someone who brings a strong service mindset, attention to detail, and accountability to their work.

• 1+ year of experience in a customer service or support role
• Strong written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively in a high-volume environment
• Comfort working with CRM systems and ticketing tools
• Strong problem-solving and decision-making skills
• Calm, professional approach — even in challenging situations
• Reliable, detail-oriented, and team-oriented
• Willingness to work a flexible schedule and occasional overtime

• Experience supporting e-commerce or online orders
• Familiarity with Microsoft Office and web browsers
• Experience with Adobe Creative Suite or basic design tools

High school diploma or equivalent required