Customer Service​/Inside Sales; Dual

$17/hr Base + Bonuses | Professional Trade Company | No Pressure Sales /Remote

At Keil Electric
, we’re building a professional trade company with clear standards, strong systems, and pride in how we serve customers. This is not a call‑center chaos role or a high‑pressure sales environment.

This position is the front line of our customer experience – the voice homeowners and commercial customers hear first, and the bridge between our customers, sales team, and field technicians.

• $17/hour base pay
• $10 per appointment booked
• 2% commission on quotes you personally follow up on that result in an approved sale
• Clear expectations, systems, and support – no guesswork
• Opportunity to grow inside a structured, professional company
• A role built on trust, clarity, and communication – not pressure

This is a dual role combining dispatcher, customer service, and light inside sales. You'll manage incoming calls, schedule jobs efficiently, and follow up on opportunities – while creating confidence and trust from the very first interaction.

• Answer incoming calls and professionally assist residential and commercial customers
• Gather details about electrical issues and determine service call vs. estimate needs
• Schedule service calls and estimates based on technician availability, job type, and priority
• Book qualified appointments for Sales Electricians
• Manage customer requests, jobs, and schedules in the company CRM (e.g., Jobber)
• Confirm appointments and send booking confirmations
• Communicate clearly with technicians regarding job details, locations, and schedule changes
• Monitor daily schedules and adjust routes to maximize efficiency and minimize downtime
• Follow up on estimates and open requests as assigned
• Close basic inside sales when appropriate
• Maintain accurate customer records, notes, and job documentation
• Provide excellent customer service and represent Keil Electric professionally at all times

• Communicate clearly and professionally on the phone
• Take pride in representing a company with strong standards and craftsmanship
• Can multitask and stay organized in a fast‑paced environment
• Value structure, accountability, and clear expectations
• Care about helping homeowners make informed decisions
• Want more than “just a call‑center job”

• Strong phone etiquette and customer service skills
• Clear written and verbal communication
• Ability to multitask and stay organized
• Comfortable using scheduling software, CRM systems, and office technology
• Detail‑oriented, reliable, and able to problem‑solve independently
• Basic understanding of residential and commercial electrical services (preferred but not required)

At Keil Electric, professionalism isn’t optional – and neither is support. If you want to be part of a company that treats the trades like the profession they are, values clarity over chaos, and gives you room to grow,
this role was built for you
.