Customer Support Representative - Repair Solutions at GKN Aerospace Services Limited El Cajon, CA

Customer Support Representative – Repair Solutions

Location:

El Cajon, CA, US

Company: GKN Aerospace

This role sits at the operational heart of how we serve our customers every day. You will work alongside a Senior Account Executive, owning the day-to-day management of a defined account portfolio — processing orders, managing quoting, tracking parts, and making sure our customers always know where things stand. You are the person who keeps things moving. This is not an entry-level phone support role.

We are looking for someone who is organized, proactive, and genuinely invested in delivering a great customer experience.

• Manage the day-to-day lifecycle of customer orders from intake through delivery — ensuring accuracy, timeliness, and clear communication at every stage.
• Prepare and issue customer quotes accurately and on time, following up to ensure timely customer response.
• Track open repair orders, exchange orders, and spares transactions across your assigned accounts and proactively flag any deviations or delays.
• Maintain accurate and up-to-date records in the CRM and ERP systems.
• Coordinate with internal operations, logistics, and finance teams to ensure order commitments are met.

• Serve as a responsive and professional point of contact for day-to-day customer inquiries across your assigned accounts.
• Provide customers with proactive status updates on open orders.
• Attend and participate in customer calls and internal operational meetings relevant to your accounts.
• Escalate issues that require Senior KAE involvement promptly with full context.

• Maintain complete and accurate customer records in the CRM at all times.
• Log all customer interactions, order updates, and escalations consistently.
• Support the Senior KAE in preparing account status reports and performance tracking.

• Identify recurring issues or process gaps that affect the customer experience and bring them to the Senior CAM’s attention.
• Contribute to a team culture where problems are raised early and solutions are offered alongside them.

• 2–4 years of experience in a B2B customer-facing role — order management, account coordination, customer support, or inside sales support in a technical, regulated, or industrial environment.
• Demonstrable experience managing multiple open orders or accounts simultaneously with strong follow-through.
• Highly organized — manage multiple priorities simultaneously without dropping anything.
• Clear and professional communicator in writing and on calls.
• Proactive by default — send updates before the customer asks.
• Experience in one or more of the following industries is preferred but not required: aerospace, defense, medical devices, industrial manufacturing, or complex supply chain environments.

Between $25.00 - $30.00 per hour.

Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. We are committed to providing an accessible recruitment process. We provide reasonable adjustments upon request.

Nearest Major Market:
San Diego