Customer Service Rep(07705) - 1104 E. Washington Ave

Customer Service Rep (07705) – 1104

E. Washington Ave

• Full‑time
• Job Category:
  Store Customer Service Rep

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, and walk‑in cooler
• Prepare product
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility approximately daily

Orientation and training provided on the job.

Ability to comprehend and give correct written instructions; ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen

• Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks; in‑store temperatures range from 36 °F to over 90 °F; fumes from food odors; exposure to cornmeal dust; cramped quarters, including walk‑in cooler; hot surfaces/tools up to 500 °F or higher; sharp edges and moving mechanical parts.
• Sensing: talking and hearing on the telephone; near and mid‑range vision for most in‑store tasks; depth perception; ability to differentiate between hot and cold surfaces.
• Temperaments: ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
• Standing: most tasks performed from a standing position; walking surfaces include ceramic tile with linoleum in some food process areas; height of work surfaces is between 36” and 48”.
• Walking: generally short distances for short durations.
• Delivery personnel must travel between the store and the delivery vehicle and from the delivery vehicle to the customer’s location.
• Sitting: paperwork normally completed in an office at a desk or table.
• Lifting: bulk product deliveries made twice a week or more; cases of ingredients and supplies weighing up to 50 lb with dimensions up to 3 ft × 1.5 ft; cases lifted from floor and stacked onto shelves up to 72” high.
• Carrying: large cans weighing up to 3 lb 7 oz carried from workstation to storage shelves; occasionally pizza sauce weighing 30 lb carried from storage to front of store; trays of pizza dough carried three at a time, approximately 12 lb per tray.
• Driving: deliver pizzas within a designated delivery area; may make several deliveries per shift.
• Pushing: push trays on dollies where a stack of trays on a dolly is 24–30” and requires a force of up to 7.5 lb; trays may also be pulled.
• Climbing: must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance; during delivery of product, navigation of five or more flights of stairs may be required.
• Stoop/Bending: forward bending at the waist necessary at the pizza assembly station; duration approximately 40–45 seconds at a time, repeated continuously during the day; forward bending also present at the front counter when stocking ingredients.
• Crouching/Squatting: performed occasionally to stock shelves and to clean low areas.
• Reaching: performed continuously; up, down, and forward; reach above 72” occasionally to turn on/off oven controls, change prices on sign, lift and lower objects to and from shelves; reaching down to scoop cornmeal from a barrel, wash dishes; reaching forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Hand Tasks: eye‑hand coordination essential; use of hands continuous; frequently activities require use of one or both hands; shaping pizza dough requires frequent and forceful use of forearms and wrists; must manipulate a pizza peel when removing a pizza from the oven and when using the rolling cutter; frequent and/or forceful pinching required in assembly of cardboard pizza boxes; must grasp cans, phone, pizza cutter, pizza peel, and pizza boxes.
• Machine, Tools, Equipment, Work Aids: may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

All your information will be kept confidential according to EEO guidelines.