Customer Success Specialist

About Us
At Markful, we've been helping brands make their mark since 1994. What started as a small company with a big dream has grown into a leading provider of print, signage, apparel, promotional products, and marketing materials. While we work with businesses across many industries, we primarily serve the real estate community, helping agents and brokerages show up on brand at every touchpoint, from onboarding new agents to staying top-of-mind with past clients.

We believe great products matter, and we take pride in producing work that helps our customers stand out and succeed, printed and shipped right here from our facility in El Cajon, CA.

Our success is built on teamwork, continuous improvement, and a commitment to doing quality work the right way.

Job Title: Customer Success Specialist

Hours: Full-time

Location: El Cajon, CA

Pay Range: $22-$26 / hr

Requirements & Qualifications:

• 2+ years of experience in a customer-facing support role, ideally in a high-volume or e-commerce environment
• Demonstrated ability to manage 80+ daily customer interactions across multiple channels
• Strong written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively in a high-volume environment
• Experience using CRM systems (Hub Spot, Zendesk, Salesforce, or similar)
• Comfort navigating e-commerce platforms and web-based tools
• Strong organizational skills and attention to detail
• Professional, calm demeanor under pressure
• Sound judgment and problem-solving ability
• Willingness to work occasional overtime

Responsibilities include:

• Manage a high volume of inbound customer inquiries via phone, email, and live chat
• Providing clear, accurate information about products and services, and educating customers to help them make informed decisions
• Guide customers through product selection and e-commerce order placement
• Review and process online orders to ensure complete accuracy before submission
• Assisting customers with account questions, website navigation, and online tools
• Troubleshoot order, account, and system-related issues
• Document all interactions thoroughly within CRM and ticketing systems (Hub Spot experience a plus)
• Proactively following up to ensure questions and issues are fully resolved
• Collaborating with internal teams to maintain accuracy, reliability, and quality
• Identifying opportunities to improve processes and enhance the overall customer experience

What Success Looks Like:

• Customers feel confident and supported after interacting with you
• Orders are accurate and require minimal rework
• Follow-ups are completed without reminders
• Communication is clear, professional, and solution-focused
• You remain organized and composed during high-volume periods

Preferred (but not required):

• Experience supporting e-commerce or online order processing
• Familiarity with Microsoft Office and browser-based systems
• Exposure to Adobe Creative Suite or basic design tools

Education:
High school diploma or equivalent required

Why You'll Love Working Here

• Consistent Schedule – Enjoy predictable hours Monday through Friday with no surprise late nights or unpredictable shifts.
• Family Owned Since 1994 – Join a family-owned company where people know your name, your work matters, and every team member has a meaningful impact on our success.
• Make a Real Difference – In a company our size, your ideas, effort, and results don't get lost. You'll see the impact of your work every day.
• Grow With Us – We believe in developing our people through coaching, feedback, and opportunities to take on new challenges as the company grows.
• Open Communication – We value honest conversations and encourage everyone to share ideas, ask questions, and help us improve.
• Supportive Team – We work hard, help each other succeed, celebrate wins together, and treat mistakes as opportunities to learn.
• Safe, Respectful Workplace – We maintain a professional environment where everyone is treated with respect and can do their best work.

Benefits:

All regular full-time employees are eligible for:

• Medical, Dental & Vision Insurance – Markful pays 80% of your individual medical premium, with coverage beginning the first of the month following your hire date.
• 401(k) Retirement Plan – Sa…