Service Coordinator

LOCATION:

El Cajon, CA

SCHEDULE:

Monday–Thursday onsite, Friday remote | 6:30 AM–3:30 PM

DURATION: 12-Month Contract (Potential to Extend for a 2nd Year)

PAY:
Up to $29-34/Hour

In this role, you will provide administrative and customer service support to the Service Planning department.

Key responsibilities include:

• Providing administrative support to Service Planning and coordinating daily service-related activities.
• Answering incoming phone calls and responding to customer inquiries via email.
• Assisting customers with questions regarding project status, scheduling, and service-related activities.
• Scheduling trench inspections and coordinating Gas and Electric crews.
• Printing and preparing project plans, maps, and other necessary documentation.
• Supporting special assignments and other departmental projects as needed.
• Managing multiple priorities while maintaining a high level of customer service and accuracy.

• Serve as a primary point of contact for customer inquiries related to project status and scheduling.
• Answer and route incoming calls while providing professional and timely customer service.
• Respond to customer emails and follow up on inquiries as needed.
• Coordinate and schedule trench inspections based on project requirements and crew availability.
• Schedule and coordinate Gas and Electric crews to support service activities.
• Communicate scheduling information and updates to customers, internal teams, and field personnel.
• Print, organize, and distribute plans, maps, and other project-related materials.
• Maintain accurate information and documentation using Microsoft Office applications.
• Assist with special assignments and administrative projects within the Service Planning department.
• Effectively manage multiple tasks and competing priorities in a fast-paced environment.
• Demonstrate strong technical problem-solving skills when addressing customer and scheduling-related issues.
• Maintain a customer-focused approach while coordinating with internal teams and external customers.

• Minimum of two years of customer service experience.
• Strong verbal and written communication skills.
• Strong organizational and multitasking skills.
• Excellent customer service and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Strong typing and general computer skills.
• Ability to learn and navigate technical systems and processes.
• Ability to communicate effectively with customers, field crews, supervisors, and internal stakeholders.
• Ability to work independently as well as collaboratively in a team environment.
• Ability to work effectively in a fast-paced, service-oriented environment.
• Commitment to maintaining professionalism and providing a positive customer experience.

• High school diploma or equivalent required.
• Minimum of two years of customer service experience.
• Administrative or coordination experience preferred.
• Experience with Microsoft Outlook, Word, and Excel.
• Experience scheduling field personnel, inspections, or service activities is preferred.