TABLE GAMES FLOOR Supervisor-Table Games

Position: TABLE GAMES FLOOR SUPERVISOR-Table Games
Join Our Team as a Table Games Floor Supervisor!
Step into the heart of the action and be a key leader on our casino floor! As a Table Games Floor Supervisor, you'll bring the thrill of gaming to life by guiding our dealers, elevating the guest experience, and ensuring every table runs with precision and integrity. If you thrive in fast‑paced environments, love connecting with people, and know your way around the tables, this is your chance to shine.

Job Purpose:

Supervises dealers in an assigned table section

Job Duties and Responsibilities:

(

Note:

Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Promotes guest relations by greeting players in a friendly and courteous manner and learning and using the names of regular players.

- 25%

Facilitates the accurate collection of revenue by ensuring dealers are observing proper procedures and initiating corrective action as needed.

- 25%

Protects game integrity by scanning assigned tables for irregularities in dealing procedures, informing Shift Manager accordingly, making rule decisions as needed, and resolving guest disputes.

- 25%

Supervises Dealers by offering correct dealing procedures, documenting training and counseling in the Team Member Performance Log, and initiating disciplinary actions and/or commendations with assistance if needed.

- 15%

Ensures departmental processes are initiated and/or completed by preparing forms and documents as required.

- 10%

Job Specifications:

Education and Experience:

Essential:

High School Diploma or G.E.D.

2 years of dealing experience

Experience dealing craps or roulette

Desirable:

Table games floor manager experience and/or training

Experience scheduling dealers and dealer rotations

Tribal gaming experience

Skills and Knowledge:
Essential:

Proficiency in all rules and procedures applicable to black jack games, game protection, and accounting and dealing processes

Ability to communicate effectively with players and team members

Ability to understand and follow verbal directives and written directions

Ability to provide guidance to table game team members

Ability to maintain professionalism and composure

Ability to perform simple mathematical calculations

Ability to complete forms and documents

Ability to stand or walk for up to six hours at a time

Ability to work in a smoking environment

Ability to accept constructive criticism

Ability to appear for work on time

Ability to work any shift

Ability to work overtime

Working knowledge of MS Word and Outlook

Desirable:

Basic understanding of rules and procedures applicable to pai-gow and/or poker games

Ability to rate guest playing skills

Ability to card count

Advanced computer skills

Multi-lingual

Supervisory/Managerial Accountability:
Direct:
None
Indirect:
None