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Senior Escalations Specialist — Customer Experience Lead
Job in
El Cajon, San Diego County, California, 92021, USA
Listed on 2026-08-22
Listing for:
California Solar Company
Full Time
position Listed on 2026-08-22
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Semper Solaris is seeking an Escalations Specialist to own high-priority customer concerns from assignment through resolution, investigating issues and coordinating with internal teams to deliver effective outcomes. The role emphasizes professionalism, judgment, and strategic communication with customers in a home-improvement context.
You will maintain accurate case documentation, collaborate across departments, and support additional initiatives while protecting the company's reputation.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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