Director of CCL Residential Services

Job Description

Location/Department: San Diego County, Residential Services

Reports to: VP of Residential

Pay Range: $75,000 - $85,000 Annually

Schedule: Full-time

FLSA Status/CBA: Exempt, Non-union

Benefits Eligibility: Managers Exempt

The Director of CCL Residential Services plays a vital leadership role in the oversight and success of Home of Guiding Hands’ Community Care Licensed residential programs. This individual is responsible for the overall health, safety, and quality of life of the individuals supported across all CCL homes. The Director ensures strict adherence to Community Care Licensing (Title 22), internal policies, and best practices in service delivery, while fostering a culture of accountability, compassion, and excellence.

Reporting to the Vice President of Residential Services, the Director LMA’s (Leads, Manages, and holds Accountable) a team of Residential Administrators, ensuring each home operates with a focus on dignity, inclusion, and person-centered care. In addition to overseeing day-to-day operations, this position facilitates systems training for supervisors, supports the Human Rights Committee, ensures staff compliance with training and certification standards, and manages the screening of client referrals and staff applicants.

This role requires a dynamic, mission-driven leader with deep knowledge of residential services for individuals with intellectual and developmental disabilities (IDD), who thrives in a collaborative environment and can navigate the complexities of staffing, compliance, and client care.

• LMA:
  Provide consistent leadership by leading, managing, and holding Residential Administrators accountable for program success, team performance, and regulatory compliance.
• Ensure full compliance with Community Care Licensing (Title 22), DDS standards, and internal policies.
• Oversee program implementation of Individual Program Plans (IPPs) using person-centered planning.
• Manage client referral screening and intake processing, coordinating with SDRC and other agencies.
• Screen and support staff applicant processing in collaboration with Human Resources.
• Facilitate systems training and onboarding for Residential Supervisory staff, ensuring consistency and competence.
• Monitor and track staff compliance with mandatory certifications and training (e.g., Relias, CPR/First Aid, Medication Administration, Pro Act, etc.).
• Oversee and facilitate the Human Rights Committee process, including documentation, reporting, and training.
• Ensure timely response and follow-up for incidents, licensing visits, and audit recommendations.
• Partner with families, case managers, and providers to ensure client advocacy and community integration.
• Participate in on-call rotation and respond to emergencies with professionalism and urgency.
• Monitor budgets and resource allocation for assigned programs, ensuring fiscal accountability.
• Other duties as assigned.

Innovation – We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration – We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.

Accountability – We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.

Respect – We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy – We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of…