Supervisor, Case Manager

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. For the San Diego office, PCG seeks a family services supervisor to oversee the CalWORKS Housing Support Program (HSP) and Family Stabilization (FS) Program.

• Supervise, mentor, and motivate Program Assistants and Family Services Employment Training Advisors (ETAs).
• Ensure program participants receive quality, timely housing and stabilization services and that case managers follow procedural requirements.
• Track program objectives, metrics, and goals and validate monthly reports that measure project objectives.
• Assist staff in determining eligibility for HSP and FS programs and evaluate and approve payment requests for housing, utility, and vehicle repair assistance.
• Communicate program requirements with participants, case managers, County representatives, and community partners.
• Perform quality control procedures and maintain compliance with County Program Guide (CPG) policies and CalWORKs procedures (CalWIN, CERMs).
• Resolve conflicts with participants and address compliance issues, including elevating cases to County Eligibility Operations when necessary.

• Minimum of 2 years of supervisory experience within a housing, social services or CalWORKs/TANF setting.
• 3 to 4 years of case management or customer relationship management experience preferred.
• Strong leadership, mentoring, and employee motivation skills with a professional level of empathy and cultural awareness.
• Proficient with Microsoft Office Suite and ability to learn specialized databases and software systems.
• Excellent accuracy, attention to detail, and organizational skills; ability to maintain confidentiality.
• Ability to engage with all levels of management, staff, and federal, state, and county agencies.
• Strategic thinking, action‑plan development, and problem‑solving skills with composure in a high‑pressure environment.
• Education:
  
  Bachelor’s degree preferred; alternatively, a 2‑year degree plus 2 years of supervisory experience may be considered.

Position requires full‑time (Mon–Fri, 8 a.m.–5 p.m.) in‑office work in San Diego County. Candidates must reside in San Diego County. No employment visa sponsorship is provided.

Salary range: $64,480 – $74,480 per year. Benefits include medical and dental care, 401(k), paid time off, parental leave, bereavement leave, and other applicable benefits in accordance with applicable law.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and creating a culture of inclusion. PCG does not discriminate on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, military service, or any other status protected under federal, state, or local law.