Asset Protection Associate - Parkway Plaza

Primary Responsibilities

• Supports Shrinkage and Safety Awareness programs:
  Aids Store Management to communicate current shrinkage and safety topics.
• Conducting surveillance:
  Observes customer and contractor (CCTV/floor) activity to detect theft, fraud or suspicious activity; collects investigative intelligence related to ORC activity and fraud; follows AP management direction to monitor team member activity as needed; reports infractions of company policy to AP and/or store management.
• Detaining and Interviewing suspects:
  Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft; reports suspected fraud to AP management or Market Investigations as needed.
• Maintaining records:
  Creates and manages records using approved Company methods, ensuring proper retention of evidence and disposition of recovered merchandise.
• Participating in Court Hearings:
  Attends hearings, updates appropriate files, and maintains relationships with local law enforcement.
• Supports Safety programs:
  Identifies and addresses potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations, and completes associated reports.
• Supports Internal investigations:
  Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as needed.
• Performs responsibilities in accordance with company policies and procedures to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED.

• AP knowledge - Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements.
• Balanced Temperament - Maintains composure and handles high stress situations in a calm/effective manner; handles difficult situations with discretion.
• Results - Solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity - Proactively find ways to improve the customer experience; show confidence and courage to do what's right; take action with energy and urgency.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. All store hourly associates scheduled to work on a designated holiday receive additional compensation.

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from  to more than 650 stores in the U.S. and Puerto Rico.

In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

USD $19.50/Hr – USD $24.38/Hr.