Sales BDC Representative

Overview

The Sales BDC Representative manages inbound and outbound customer communications to generate appointments and leads for the sales department. This role plays a vital part in the customer’s first impression of the dealership, ensuring prompt and professional follow-up that drives showroom traffic and online engagement.

• Manage inbound and outbound customer inquiries via phone, email, and other internet based communication systems
• Answer product and service questions received via phone and/or internet
• Respond promptly to customer inquiries and follow up on leads to ensure satisfaction
• Follow up on leads in a timely fashion
• Confirm appointments each day in a timely fashion
• Schedule sales appointments and ensure customers have a seamless experience by working in partnership with dealership salespeople
• Maintain and update customer records in the CRM system
• Work closely with the sales team to provide accurate information to customers
• Be available to respond to phone and email inquiries in a professional, well-spoken manner
• Demonstrate dependability and attention to detail
• Display good time management skills by being productive with your time
• Display a sense of competitiveness and desire to do well in your role

• Open availability including evenings and weekends
• Clean driving record
• Valid California driver’s license
• Ability to obtain a sales license from the DMV
• Clean background check

• High school diploma or equivalent
• Previous experience in a similar role a plus

• Paid time off (PTO) for vacation, personal, and sick days
• Matching contribution to 401K retirement savings plan
• Employee discount on vehicle purchases, servicing, and parts
• Medical, dental, and vision insurance coverage for you and your eligible dependents
• Life insurance for added peace of mind
• Certified Daily Pay partner
  
  Employee Assistance Program
• Bonus opportunities

$40,000-$80,000 annually