Membership Coordinator

Job Information

Title: Membership Coordinator

Location: El Cajon, CA

Position Type: Hourly

Position Status: Part-Time

Hourly Rate: $20.00

The Part Time Membership Coordinator is an employee of The San Diego Regional East County Chamber of Commerce and reports to the Chamber President/CEO. The position is responsible for coordinating all Chamber membership including membership recruitment, sales, and retention. While reporting directly to the Vice President of Operations for The San Diego Regional East County Chamber of Commerce, the Membership Coordinator will handle all membership & program tasks from start to finish.

As the primary point of contact for The San Diego Regional East County Chamber of Commerce member & program relations, the Membership & Program Coordinator will primarily coordinate with the VP, CEO, Chamber members, business owners, sales, and marketing teams. Oversee & coordinate all membership campaigns. Our goal is Showcase The Chamber to maximize our outreach to community members, retain and engage current members, and encourage membership growth through fun interactive networking and showing value for being a member of the San Diego Regional East County Chamber of Commerce.

• Reports directly to the Vice President of Operations
• Communicate and collaborate with the VP for The Chamber on a regular basis
• Oversee all membership duties as assigned and in the job description
• Work with in‑house team and outside contractors to create and distribute membership information and benefits on social media, websites, and other marketing/media outlets
• Establish standardized membership retention procedures and train staff or volunteers to properly execute them as a team
• Work with the VP on creating and hitting membership budget targets
• Expected to bring in at least 12 new members per month
• Expected to maintain/retain 80-90% of all membership
• Expected to grow membership
• Identify new business opportunities, initiating communication with decision makers
• Develop and maintain effective relationships with clients
• Conduct reviews on accounts on a regular basis to evaluate clients' needs to match with appropriate products and/or services
• Conduct regular reviews of promotional activities to enhance and identify development potential
• Ensure that clients know how to use the products and services and provide assistance as necessary
• Develop plans and implement strategies for all assigned accounts
• Manage day‑to‑day client communications and relationships
• Support the maintenance and development of internal tools through technology
• Oversee and develop membership engagement and growth
• Manage and update Chamber Master/Growth Zone and create a plan to update daily if needed
• Further knowledge and education regularly through workshops, research, and seminars when approved and share best practices with the team

The company reserves the right to add or change duties at any time.

• Membership & or sales experience
• Excellent verbal and written communication
• Problem solving
• Service orientation
• Persuasion
• Management of personnel resources
• Active listening
• Ability to work with many stakeholders with diverse perspectives and strong opinions to develop common ground and common vision to build membership
• Capable of working with internal and external teams and partners
• Ability to work under strict deadline
• Positive outlook
• Excellent work ethic
• Ability to develop community relationships & partnerships
• Time Management
• Self‑Motivated
• Experience in an office environment
• Experienced in data entry, copying, and scanning operations.
• Accuracy and attention to detail
• Demonstrated integrity and ethical standards
• Superior organizational skills
• Able to work independently with some direction
• Must be able to effectively communicate (both verbal and written)
• Capable of following written instructions and documented procedures
• Problem‑solving and analytical ability
• This position requires the ability to frequently stand, walk, and lift/move objects weighing up to 50 pounds.
• Manages time effectively and adapts quickly to changing priorities
• Able to handle difficult situations with diplomacy
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, Publisher).
• Experience with the Google Drive (Google Docs)

• Education:
  
  Bachelor’s Degree preferred but not required
• Experience:
  
  3-5 years of related experience preferred but not required

• Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

• Decisions made with general understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting project deadlines. Errors in judgment may cause short‑term impact to co‑workers and supervisor.