Alt.Transportation Advisor - BMW of El Cajon

Alt.

Transportation Advisor - BMW of El Cajon Job Description

Posted Friday, February 21, 2025 at 11:00 AM

Non-Exempt

As a Dealership Alternative Transportation Advisor, you will be responsible for guiding customers through alternative transportation options while their vehicles are being serviced or repaired. You will focus on providing exceptional customer service by offering viable alternatives such as rental cars, electric scooters, ride‑sharing services, and public transit options. Your goal is to enhance the customer experience and streamline service processes.

• Provide customers with information about alternative transportation options available while their vehicles are being serviced. This includes rental cars, loaner vehicles, ride‑sharing services, and public transit options.
• Facilitate the booking of alternative transportation services for customers, ensuring a smooth and hassle‑free experience. Coordinate with rental agencies, ride‑sharing companies, and other service providers as needed.
• Promote any dealership‑specific programs related to alternative transportation, such as discounts on rentals or special partnerships with local transit services.
• Maintain clear and proactive communication with customers regarding their alternative transportation options, service timelines, and any changes to their transportation arrangements.
• Gather feedback from customers about their experience with alternative transportation options and use this information to improve the dealership’s services and offerings.
• Work closely with the service department, rental agencies, and other stakeholders to ensure that alternative transportation options are available and meet customer needs.
• Track and report on the usage and effectiveness of alternative transportation options provided, identifying trends and opportunities for improvement.
• Address any issues or concerns that arise regarding alternative transportation services, resolving them promptly to ensure customer satisfaction.
• Drive vehicles to rearrange them across the sales lot and to refuel as needed.
• Maintain satisfactory attendance.
• Perform other related duties as assigned.

• None.

• Previous experience in a customer service role.
• Valid driver’s license and safe driving record; required to have a California driver’s license within 30 days following date of hire.
• Ability to lift up to 30 pounds.
• Ability to perform all essential functions of the job description.

• A minimum of one year of driving experience.
• Strong customer service and interpersonal skills.
• Excellent organizational and communication abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of alternative transportation options and sustainability practices.
• Proficiency in basic computer applications and dealership management systems.
• Friendly and professional demeanor.
• Problem‑solving skills with a proactive approach to customer service.
• Enthusiasm for promoting alternative and sustainable transportation solutions.

• Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears.
• Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 30 pounds.
• Prolonged periods sitting at a desk and working on a computer.
• May involve exposure to varying weather conditions.
• Typically sits at a desk or workstation.
• Climate controlled.
• Noise level is moderate.

• Employer Paid Life Insurance
• Employer Paid AD&D
• 401k (with Employer match)
• Generous Vacation Package
• Inter‑Company Transfers and Promotion Opportunities
• Tenure recognition and awards
• Vehicle Purchase Discount Program
• Vehicle Service Discount Program
• Golf Benefits at Maderas Golf Club (subject to qualification)

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre‑employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with…