CRC Service Lead

Overview

Community Resource Centers (CRCs) are designed to provide visitors a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi‑Fi access), and provide up-to-date information in communities when a community‑wide power shutoff occurs.

In Field Strategies is looking for qualified candidates to serve as Service Leads (SL) at CRCs in San Diego County and the southern portion of Orange County. Successful candidates will be added to an Eligible to Work List. While paid training opportunities will be provided throughout the year, it is expected that most work assignments will be during peak fire season (September‑January).

Work would range from 1‑10 days with events averaging 2‑3 days and will likely include 8‑hour shifts, working with community members during emergency situations. While onsite and following normal opening and operating procedures, SLs will be responsible for:

• Ensuring CRC site operations run smoothly
• Creating a safe space for all
• Setting up the CRC site, including setting up signage, tables and supplies, ADA accessibility, and Wi‑Fi hot spot
• Greeting visitors, managing inquiries and handing out supplies
• Leading safety tailgates before shifts
• Following safety and operational procedures, including media inquiries
• Providing clear and detailed reports during and after each shift, and ensuring that reports are submitted on time
• Maintaining consistency between shift changes by communicating with incoming/outgoing SL
• Managing and reporting inventory accurately
• Coordinating incidents if they occur and helping resolve onsite issues
• Helping ensure ADA and AFN accessibility for the site
• Communicating regularly with offsite team and providing timely updates

• Be at least 18 years old
• High school diploma, GED or equivalent work experience
• 2+ years’ work experience in a community outreach or customer service position with direct customer contact in a fast‑paced, structured environment
• Experience leading small teams
• Experience working in a team environment
• Must own smartphone
• Ability to resolve interpersonal conflict
• Ability to follow and enforce procedures, guidelines and policies
• Ability to use smartphone and web applications or other reporting tools to track CRC attendance, resources, information, etc.
• Ability to work flexible schedules, extended hours, nights and weekends, and holidays
• Ability to lift up to 40 pounds
• Access to reliable transportation to travel to and from assigned work location
• Ability to report to work location on short notice (typically 24‑48 hours from time of notification)
• Ability to travel to sites up to 100 miles away from home

• Fluent in additional languages:
  Spanish, Mandarin or Cantonese, Korean, American Sign Language (ASL), Vietnamese, or Tagalog

• High school diploma, GED or equivalent work experience (Required)

$40/hr