Mission Support Specialist

Organizational Location

These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Homeland Security Investigations (HSI) domestic field offices in communities across the United States.

The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

• Provides senior‑level program, policy, and management advisory services.
• Analyzes complex organizational, operational, and administrative issues.
• Supports organizational planning, performance management, workforce planning, and resource allocation.
• Develops recommendations to improve organizational effectiveness and mission accomplishment.
• Researches, analyzes, and reports policy data to support leadership decision‑making.
• Collects, interprets, and presents data, findings, and survey results.
• Develops and maintains administrative processes, procedures, and internal operating guidance.
• Evaluates processes and implements improvements to systems and operations.
• Prepares reports, presentations, user guides, and other program documentation.
• Collaborates with IT staff to develop, enhance, and manage technology solutions.
• Supports special projects and organizational initiatives.
• Plans and coordinates stakeholder engagement and liaison activities.
• Develops project plans, timelines, and implementation strategies.
• Builds and maintains relationships with internal and external stakeholders.

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation, which may include a credit check, review of financial issues, certain criminal offenses, and illegal drug use or possession.
• Selective Service:
  Males born after 12/31/59 must be registered or exempt from Selective Service.
• A one‑year probationary period may be required.
• A pre‑employment drug test will be required.
• Conditional offers of employment require completion of Optional Form 306, Declaration for Federal Employment, and certification of accuracy of all information.
• DHS uses e‑Verify to confirm eligibility of all newly hired employees.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• Incentives may be authorized; however, this is contingent upon funds availability.
• License required:
  No.
• Pre‑employment physical required:
  No.
• Bargaining Unit Position:
  No.
• Requirements must be met by the closing date of the announcement.
• Complete the initial online assessments and USA Hire Assessment, if required.

• At least one year of specialized experience equivalent to the GS‑07 level, performing 3 or more of the following: providing support to program staff, assisting with workflow tracking mechanisms, analyzing issues to provide relevant precedents, facts, or documentation; and assessing inquiries to determine required information and possible sources.

Master’s or equivalent graduate degree or 2 full years of progressively higher‑level graduate education leading to such a degree or LL.B. or J.D. in a relevant field.

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute, divide total months of experience by 12, then divide total completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18 and add the two percentages.

• At least one year of specialized experience equivalent to the GS‑09 level, performing 3 or more of the following: providing technical support for projects or initiatives; researching and evaluating programmatic or administrative issues; assessing documentation for compliance and accuracy; and advising on or resolving recurring operational or procedural issues.

Ph.D. or equivalent doctoral degree or 3 full years of progressively higher‑level graduate education…