Community Relations Specialist

Community Relations Specialist

The Community Relations Specialist will drive community engagement strategies across active, new, and proposed fiber markets in California. This is a key role for developing Vero's Fiber-To-The-Home (FTTH) business and the successful candidate will act as a trusted liaison between Vero Fiber and the communities we serve, lead engagement initiatives, and help build a scalable, best-in-class community relations function. This is a high-impact role offering significant growth potential as Vero Fiber continues to expand across multiple regions.

Responsibilities

• Serve as the lead community liaison, managing communications and relationship strategies for active deployment markets as well as new and prospective market entries.
• Lead the planning and execution of community engagement initiatives within local markets, including town halls, Chamber of Commerce meetings, civic group presentations, open houses, and community events.
• Collaborate closely with cross-functional teams including construction, engineering, and operations to stay ahead of build activities and proactively inform communities.
• Develop and help manage multi-channel communication strategies (in-person, digital, social media) to maintain transparency and strengthen Vero's local presence.
• Monitor community sentiment, track recurring issues, and escalate key concerns to leadership, providing strategic recommendations for maintaining public trust and brand integrity.
• Own the management of a centralized hotline and community support inbox, ensuring all resident/community inquiries and concerns are addressed or escalated within established SLAs (generally 72 hours).
• Coordinate the resolution of construction-related community concerns (e.g., property damage, traffic access issues) by working across internal departments and ensuring satisfactory outcomes.
• Maintain and grow an active online community presence, regularly posting updates, responding to concerns, and advertising community engagement opportunities.
• Support strategic new market entry by identifying and building relationships with community leaders, civic groups, and local influencers ahead of deployment.
• Assist in standardizing templates, playbooks, and communications tools to enhance the consistency and quality of community engagement across all markets.
• Provide regular executive reporting on community outreach activities, public sentiment, issue resolution metrics, and strategic recommendations.
• Travel regularly within assigned markets to attend meetings, engage with communities, and manage events; occasional travel to other Vero regions is expected (travel will vary depending market expansions/launches and seasonality).

Required Qualifications

• 2-5 + years of experience in community relations, public affairs, customer engagement, or related fields, preferably supporting infrastructure or telecommunications projects
• Exceptional verbal and written communication skills, with the ability to adapt messaging for diverse audiences and community groups
• Ability to independently prioritize, manage multiple active markets, and operate effectively in a fast-paced, high-growth environment
• Strong customer service orientation with demonstrated conflict resolution skills
• Proficiency in Microsoft Office Suite (Outlook, SharePoint, Excel) and social media community engagement tool
• Must be fluent in English and Spanish, both written and verbal.

Preferred Qualifications

• Experience in broadband, telecommunications, or utilities industries
• Prior experience launching and scaling community relations initiatives across multiple regions
• Familiarity with local government, HOA structures, and civic engagement practices
• Experience with CRM & Marketing Automation tools (Hubspot, Salesforce,…