Street Outreach Specialist

Job Summary

Are you a natural connector? A persuasive advocate who thrives on hitting the streets and making a real impact? If you have the drive of a sales professional and the heart of a community champion, this is your opportunity to convert outreach into life‑changing outcomes. Our company is on a mission to deliver a transformative solution for individuals battling complex health and social challenges.

We don't just offer a service; we provide a pathway to a better quality of life through our whole person health approach, powered by evidence‑based methods and proprietary software. We are looking for a results‑driven individual to join our team and take this solution directly to those who need it most.

• Drive Enrollment & Conversion:
  Act as the primary engine for enrolling new members into the ECM & CS program. Manage the entire engagement cycle, from initial contact and building rapport to successful onboarding and securing a win for the individual and the community.
• Generate Leads & Build Your Pipeline:
  Proactively canvass communities to identify and engage potential members. You are not waiting for leads; you are on the front lines creating them.
• Qualify Prospects with Precision:
  Master the DHCS eligibility criteria to quickly and accurately assess if an individual qualifies for our life‑changing Enhanced Care Management and Community Support Services, ensuring you invest your time and energy in the right prospects.
• Build a High‑Value Referral Network:
  Forge and nurture powerful relationships with partner agencies, community leaders, and organizations. Create a steady stream of high‑quality referrals and become the go‑to champion for our program in the community.
• Maintain Your CRM & Report on Metrics:
  Accurately and efficiently track all interactions, conversions, and progress in our systems. Your data is crucial for measuring success, identifying trends, and refining outreach strategy to exceed targets.
• Perform other duties as assigned.

• Core Foundation: A High School Diploma or GED is required.
• Proven Track Record:
  At least one year of experience in a role requiring direct outreach, sales, or community engagement.
• Direct Field
  
  Experience:
  
  Direct experience working with unhoused or other high‑need populations is highly desirable, but not required.

• Communication
  
  Skills:
  
  Excellent verbal and written fluency in English is a must. Ability to communicate with empathy, persuasion, and clarity.
• Bilingual Advantage:
  Bilingual skills, particularly in Spanish, are a powerful advantage that will allow you to connect with a broader segment of our community. This is desired, but not required.
• Resourceful Navigator:
  Working knowledge of community and county resources is a major asset.
• Tech‑Savvy Operator:
  Proficiency with modern tech tools, including laptops, smartphones, Microsoft Office, and email.
• Interpersonal Acumen:
  Street‑smart and empathetic individual who can navigate complex social landscapes and build rapport with diverse populations.
• Sales & Engagement Drive:
  Possesses the blend of sales acumen and relentless drive to meet and exceed enrollment targets.
• Driver License & Insurance:
  Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability.

• Performance‑Based Bonus Structure:
  Competitive bonus structure tied directly to your success in meeting and exceeding enrollment targets.
• Commission on Enrollment:
  Earn commissions for every successful member enrollment. Clear, uncapped commission plan.
• Tiered Achievement Bonuses:
  Unlock additional bonuses as you hit key milestones for member engagement and retention.
• Competitive Base Salary:
  Robust incentive program plus a competitive base salary that provides a stable foundation.

• Job requires community presence: 25% of work in an office, 75% in the community; basic safety precautions and use of protective clothing or gear may be required.
• Able to lift a minimum of 15 lbs.
• Prolonged periods of sitting at an office desk on the computer.

$20 USD…