Information Technology; It Support Assistant

Overview

The City is looking to fill a Part-time, Temporary/Seasonal Information Technology (IT) Support Assistant to assist the IT team in everyday functions and tasks. As the first point of contact for City staff, this position will ensure City employees have the tools they need to serve the community effectively. This on-site IT support role will assist with a variety of specialized computer issues, such as triaging incoming help desk tickets, prioritizing needs, and providing staff with updates regarding their IT help requests.

The IT Support Desk plays a pivotal role in deploying, maintaining, and/or replacing physical hardware such as smart devices, uninterruptible power supplies, laptops, desktops, scanners, and stationary cameras. The City seeks an enthusiastic individual to work collaboratively with the IT team and provide excellent front line customer service.

The ideal candidate is proactive in troubleshooting, communicates effectively, and approaches problems with a service-first mindset and a commitment to innovation and continuous process improvement. This position works collaboratively with all departments and outside agencies and serves as the first point of contact for IT-related projects, goals, and initiatives.

This recruitment is for a short-term, temporary assignment in the Information Technology Division and is expected to last through 6/30/2026. Hours will vary between 20 to 30 hours per week, depending on the City's needs. The schedule and hours per week are flexible. Open until filled.

• Provides administrative and project support for assigned management and departmental staff; acts as a liaison between management and other staff, outside agencies, and the public, coordinating resolutions when appropriate.
• Interprets and applies City policies, rules, and regulations in response to inquiries and concerns; responds to community member(s) on routine and technical issues; assists public or City personnel in completing required documentation, forms, and applications in person and online.
• Organizes, coordinates, maintains, and updates departmental record systems; enters and updates information with departmental activity, files, and report summaries; retrieves information from systems as required.
• Gathers, assembles, updates, and distributes a variety of department-specific information, documents, forms, records, and data; researches records within areas of responsibility to prepare and provide follow-up information to customer and staff inquiries.
• Communicates with officials and staff of other departments and agencies to obtain and relay information and to coordinate activities.
• Screens calls, and incoming mail and emails; assists and directs the public to appropriate locations and/or staff.

Education: Equivalent to completion of the twelfth (12th) grade. Some college level coursework in public or business administration or a related field is desirable. Any IT related certifications and educational degrees are also desirable.

Experience: None required. Two (2) years of increasingly responsible work in Information Technology, help desk/administrative IT support, data entry, customer service, or related experience is preferred.

Licenses and

Certifications:

Individuals appointed to this position will be required to maintain a current and valid California Driver’s License and satisfactory driving record throughout employment or demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties. A current and valid out-of-state license may be used upon hire and a valid California Driver’s License must be obtained within six (6) months of appointment.

Knowledge of:

• Principles and practices of research, data collection, and report preparation.
• Tracking techniques.
• Business correspondence writing and the standard format for reports, correspondence, and related documents.
• Methods of preparing and processing various records, reports, and forms.
• Principles and practices of record-keeping.
• Modern equipment and communication tools used for business functions and program, project, and task coordination,…