Customer Service Representative

Company Description

Polyethylene Containers, Inc. is a renowned manufacturer of plastic pails and drums, proudly serving customers throughout North America since 1980. With a commitment to exceeding expectations, we deliver top-quality packaging solutions tailored to diverse client needs. Built on a foundation of trust, partnerships, and innovation, our company prioritizes relationships with customers, suppliers, and employees to drive mutual growth. Guided by faith-based principles, our mission is to contain the world’s materials through industry-leading quality and service.

Our vision is to become the world’s most customer-focused container company.

This is a full-time on-site role for a Customer Service Representative located in El Dorado, AR. The Customer Service Representative will handle day-to-day communication with customers, address inquiries, resolve issues, and ensure customer satisfaction. Tasks include providing excellent support, managing order and complaint resolution processes, updating customer information, and contributing to a positive customer experience. The role requires collaboration with team members to continuously improve service quality and maintain relationships with customers and suppliers.

• Customer service skills, including customer support, customer satisfaction, and customer experience
• Strong communication skills and the ability to address and resolve customer inquiries efficiently
• Problem-solving and interpersonal skills to ensure a positive customer experience
• Team collaboration capabilities and organizational skills for effective workflow management
• Proficiency in using customer service management tools and software
• Ability to work in a fast-paced environment and meet deadlines
• Prior experience in customer service roles is preferred but not required
• High school diploma or equivalent is required; additional certifications or education in customer service is a plus