Personal Banker

About Working At Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and ensuring people and their money are taken care of. Our culture revolves around our people – those in our communities and those who work with us.

Here, you’ll find opportunities to grow and learn, connect with others, and build relationships. We provide the space and resources to become the best version of yourself. Because our number one investment is you.

Hourly: $20.55 – $25.05 (based on relevant experience, skills, and competencies).

Our Personal Bankers are personable, goal‑oriented, and passionate about improving our customers’ financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance while helping customers with daily financial challenges. Commerce recognises and rewards talent, skills, and contributions. We are looking for a new Personal Banker to join our team at the El Dorado location.

• Receive the tools, resources, and training you need to be successful and further your career with Commerce Bank.
• Deliver an excellent customer experience both in person and over the phone to meet customers’ financial needs.
• Actively listen to customers to make appropriate recommendations that match their needs.
• Educate customers on a variety of retail products and digital solutions that improve their financial wellness.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.
• Earn more than base pay through our quarterly incentive program.

• Monday – Friday 8:45 AM – 5:45 PM, most Saturdays 8:45 AM – 12:15 PM

• Interact with customers in person and over the phone to ensure their financial needs are met through needs‑based conversations and sales fulfillment.
• Actively listen, understand, and make recommendations of products and services based on customer needs to achieve individual and team sales and services goals.
• Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Identify complex financial needs and refer customers to bank specialists when appropriate.
• Perform other duties as assigned.

• Strong sales skills with the ability to provide an excellent customer experience by connecting with customers in person and over the phone.
• Ability to meet personal and branch sales and customer services expectations.
• Motivated and organized self‑starter with strong attention to detail and the ability to manage multiple priorities.
• Team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable to a variety of situations with an optimistic outlook aligned with our culture and core values.
• Proficiency with Microsoft Word, Excel, and Outlook.

• High school diploma or equivalent, combined with education and experience.
• 1+ year(s) of sales or customer service experience.
• Experience working in an environment with individual and team sales goals (preferred).

Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report that will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

For individuals applying, assigned, and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This range is for the…