General Manager

Overview

When you join Victra, Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience by coaching your team to deliver to Every Guest. Every Time. Our General Managers exceed sales targets while maintaining operational excellence. With our paid training, we provide tools to embrace and own your store. You will develop your Assistant General Manager and help them learn what it means to lead  you thrive in a competitive atmosphere and enjoy helping others grow to their full potential while delivering results, Victra is the place for you.

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration
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• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Be a Brand advocate for Victra and drive business forward by motivating your team to provide excellent guest interactions.
• Build, develop, and mentor your sales team.
• Work through teams to teach, coach and follow our sales process with Every Guest Every Time.
• Attract and retain top-caliber employees; provide ongoing sales training and support to exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to ensure products and services are effectively showcased.
• Ensure store employees meet monthly success measurements and complete training on time.
• Develop and implement sales tools and initiatives; maintain store performance through inventory compliance.
• Engage in business operations including budgeting, forecasting, analyzing and providing sales reports.
• Think of innovative ways to drive traffic and capitalize on the existing customer base.
• Own all guest escalations and provide timely resolutions; clearly communicate company objectives and priorities to team members with timely follow-up.
• Stay up to date with new sales promotions and ensure guests receive complete solutions to meet current and future needs.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. All benefits subject to plan documents or policies.

Pay will include a base rate of $16.00 per hour with uncapped earning potential through commission.

• 1-3 years of experience in a retail sales environment; 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, and during peak periods (November-December).
• At least 18 years of age; legally authorized to work in the United States.

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

All General Managers are required to complete a 4-day New Hire University (NHU) training within 2 weeks of start. A 3-day General Manager University (SMU) training within 30 days of NHU completion. Various online and computer-based training will be required throughout employment.

You may be required to take an assessment. If selected to move forward, a recruiter will reach out with more details about the role.

We are proud to be an equal opportunity employer and celebrate our candidates’ and employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran or military status, or any other protected status. Diversity makes us better.