Emergency Assistance and Pathway of Hope Case Manager

Job Objective: Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives

Essential Functions:

• Emergency Assistance
  • Client Assistance
    • Interview clients to determine need
    • Determine if client qualifies for EA or POH services based on current policies and regulations governing eligibility
    • Develop client assistance plans
    • Provide referrals to appropriate agencies/services when further assistance is needed
    • Encourage clients to utilize community resources and instruct them on how to access such
    • Maintain confidentiality of records and information
    • Assist with special events and seasonal programs, as requested
  • Record Keeping & Reports
    • Create and update client file and input data into MAACLink database
    • Maintain all necessary statistics and data
    • Complete required reports
    • Maintain tracking of available funding at corps site
    • Track and report unmet needs of participants and their families
  • Community
    • Be knowledgeable of community social services and interpret social services regulation in a clear, accurate and helpful manner to clients
    • Serve as the liaison between clients and other organizations/agencies
    • Communicate appropriately with staff, clients, other agencies and the public using the telephone or face-to-face contact, in one-on-one and in group settings
    • Work cooperatively and jointly with staff, clients and agencies to provide quality and seamless customer service
• Pathway of Hope
  • Outreach and Engagement
    • Conduct regular outreach to social services sites and other locations in the community to identify eligible applicants
    • Engage and build rapport with target population
    • Conduct screening interviews with potential applicants in accordance with POH eligibility requirements
    • Present potential participant to POH team to include the corps office, youth pastor, clinical supervisor, and Divisional POH program manager
    • Provide appropriate referrals for individuals not eligible for POH services
  • Case Management
    • Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations
    • Conduct a written assessment on all participants within 72 hours of contact including screening for serious personal safety and mental health issues
    • Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self determination within one week of intake which includes short-term and long-term goals with objectives. Update case plan as needed
    • Schedule regular meeting times with participants to develop and review goals and objectives
    • Conduct home visits as determined by the case plan
    • Provide information and referral services as needed
    • Assist participants in making linkages and accessing appropriate community resources
    • Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.
    • Provide financial assistance in accordance with program policies and procedures.
    • Coordinate case management efforts with all staff and contracted services to meet individual and family needs
    • Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self determination
    • Assist participant to develop a crisis plan; be available during off hours to respond to an emergency
    • Conduct life skills and budgeting classes
    • Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact
    • Maintain comprehensive and detailed case notes on all participants
    • Complete required documentation of all educational groups
    • Prepare case records for proper storage after participant discharge
    • Ensure client confidentiality in accordance with established procedures and regulations
  • Information Management
    • Maintain comprehensive demographic data as required on all participants
    • Submit monthly summary of service statistics to the Regional Coordinator
    • Maintain accurate records of financial assistance provided to participants in their file and in the MAACLink Homeless Management Information System and The Salvation Army Information Management System (SIMS)
    • Complete other reports as requested
  • Agency and Community Networking
    • Attend agency and community meetings as requested
    • Attend supervisory meetings
    • Attend clinical staffing team meetings
    • Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available
    • Provide guidance and support to community volunteers working with the program
    • Represent the agency's purpose, philosophy, and…