SOP - El Mirage

Starts Order Processing Coordinator

The Starts Order Processing (SOP) coordinator is responsible for retrieving data from various builder sites to initiate processing for new home builds. Every new home start order must be reviewed for accuracy and then entered into database in a timely and efficient manner. Having a sense of urgency, attention to detail and ability to work cross functionally are essential for success in the role.

Responsibilities include but are not limited to:

• Retrieve builder documents for new home starts from Pro Supply or other builder specific websites.
• Review details of every start order and verify details against purchase order, including options selected, color and pricing.
• Obtain and review daily LSR (Lot Status Report) from the field for order entry
• Maintain proactive and open communication with LSR drivers with any discrepancies found when comparing the LSR report and the data from the builders.
• Review builder schedules for window install dates collaborate with LSR and or builder schedules to help identify missing lots.
• Order entry into our ERP system (Fenevision), reviewing data to be entered to avoid duplication of orders.
• Accurately enter data from all data collected from various sources, then reviewed all data entered to confirm accuracy before submitting order.
• Identify discrepancies and work with appropriate department to find a resolution quickly as to avoid delays.
• Contact builder superintendents for order release and or install dates

• Maintain a high level of confidentiality
• Detail oriented and ability to work in an organized and efficient manner
• Technically proficient in Microsoft office, Excel, Outlook and Word, and in Apple iOS
• Ability to adjust to changing demands and processes
• Ability to build positive and friendly working relationships internally
• Professional representation of the Avanti brand

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands, and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Must have a High School Diploma or GED. AA or Technical degree preferred, 0-2 year's customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Computer Skills:

Proficiency with Microsoft Word, Excel, and Outlook software applications. Will be expected to develop proficiency in Avanti software (i.e. Fenevision, etc.) and be/become familiar with Apple iOS.

Communication Skills:

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers. Must display excellent phone and email etiquette.

Must be able to present an appropriate attitude for the situation when interacting with customers or coworkers.

Professional Skills:

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated and have demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers, and managers.

Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

Mathematical Skills:

Ability to subtract two digit numbers and multiply and divide by 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision,…