Customer Service - El Mirage
Job in
El Mirage, Maricopa County, Arizona, 85335, USA
Listed on 2026-06-03
Listing for:
Pella Corporation
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative's purpose is to complete tasks, and resolve challenges with other departments.
Qualifications and Skills:
* Punctual and reliable; be at work on time every day and the ability to work in a team environment.
* Strong phone contact handling skills and active listening
* Problem solving skills required, willingness to learn.
* Microsoft Programs experience - Outlook, MS Teams, and MS Excel
* Construction and Window knowledge preferred.
* Bilingual Spanish/English a plus
* Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti.
* Consistency complete day to day tasks of a customer service representative per standard work routine.
Qualifications and Skills:
* Punctual and reliable; be at work on time every day and the ability to work in a team environment.
* Strong phone contact handling skills and active listening
* Problem solving skills required, willingness to learn.
* Microsoft Programs experience - Outlook, MS Teams, and MS Excel
* Construction and Window knowledge preferred.
* Bilingual Spanish/English a plus
* Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti.
* Consistency complete day to day tasks of a customer service representative per standard work routine.
Responsibilities and Duties
* Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner.
* Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service.
* Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
* Creating customer service tickets for required service and parts.
* Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems.
* Proper documentation of customer activities, progress, and service issues.
* Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.
* Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth.
* All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership.
Responsibilities and Duties
* Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner.
* Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service.
* Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
* Creating customer service tickets for required service and parts.
* Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems.
* Proper documentation of customer activities, progress, and service issues.
* Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.
* Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth.
* All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership.
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