Senior Systems Administrator

Overview

The City of El Mirage is seeking a proactive Senior Systems Administrator for our Information Technology Department to support city operations, requiring skills in hardware/software support, system administration, and help desk troubleshooting.

Senior System Administrators are critical to ensuring the City of El Mirage functions without disruptions and is free of network threats. System maintenance, such as patches and updates, is a vital component of day-to-day tasks. Troubleshooting complex support issues while supporting internal customers is imperative to establishing operational effectiveness and efficiency. Consider joining the City of El Mirage's Information Technology Department and help make every day a positive impact.

• Performs scripting and programming (e.g., Power Shell, Python).
• Performs systems maintenance such as patches and updates.
• Provides application support as a tier two/tier three escalation point.
• Configures servers, workstations, and applications.
• Evaluates, recommends, and implements hardware and software replacement needs.
• Manages and monitors system storage capacity.
• Performs system backups for services.
• Serves as help desk escalation point.
• Provides customer service to internal customers.
• Performs related work as assigned.

• Principles and practices of technology procurement.
• Software application, programming language and system functionality related to area of assignment.
• Application software support and maintenance practices and methods, as assigned.
• Network administration and maintenance, as assigned.
• Technical working knowledge of networks, telephony, and data center components.
• Microsoft Windows operating systems, virtual machine software (e.g., VMware) and supporting vendor programs.
• Data center operation, emergency operations center, backup data center/data recovery center including cloud services (e.g., AWS, Azure).
• Applicable federal, state, and local laws, codes, and regulations, as assigned.
• Principles of network design (OSI Model) and integration, including subnetting, super-netting, topologies, and protocols, as assigned.
• Network operating systems, PCs, and related equipment.
• Converged network architectures, VoIP systems, as assigned.
• Network administration, network device hardware and software configuration, as assigned.
• Principles and practices of data security management.
• Operating system policy management and set up procedures.
• Development of system and user documentation.
• Troubleshooting and diagnostic methods, applications, and equipment.
• Current industry trends and best practices.
• Customer service principles.

• Scripting/programming.
• Evaluating hardware and software applications, as assigned.
• Developing and maintaining systems and hardware based on technical specifications.
• Troubleshooting complex support issues.
• Extracting data and developing reports and documents.
• Prioritizing and managing technology processes and project activities.
• Organizing and maintaining technical and process documentation, schedules, records, and files.
• Gathering data, analyzing findings, and applying logic and reason.
• Researching industry trends, solutions, and best practices.
• Interpreting, monitoring, and reporting data and statistics.
• Communicating technical information to a non-technical audience.
• Installing, configuring, and troubleshooting technological platforms, systems, and networks.
• Repairing, maintaining, and troubleshooting issues with assigned equipment.
• Envisioning technology solutions for tactical and strategic objectives.
• Comprehending reference books and manuals.
• Maintaining logs and records.
• Interpreting and applying applicable laws, codes, regulations, and standards, as assigned.
• Providing customer service.
• Maintaining a safe work environment and adhering to safety standards.
• Safely operating a motor vehicle.

Bachelor’s degree in management information systems or directly related field and 1 year of progressively responsible IT network and systems administration; or an equivalent combination of directly related education and experience.

• Arizona Class D Driver’s License.
• AZ DPS Terminal Operator Certificate, Level D, within three months of employment.

Maintain all required certifications and licenses upon job entry and within the specified timeframe.

The following physical activities are essential to the job: balancing, kneeling, crawling, reaching, standing, walking, lifting, talking, hearing, seeing, and repetitive motion. The following physical activities may be performed, but are not essential to the job: climbing, crouching, pushing, pulling, and grasping.

Primarily inside, office environment. None to seldom impact from environmental conditions.

The City of El Mirage is an Equal Opportunity Employer.