IT Specialist II

The IT Specialist II is responsible for supporting and maintaining technology infrastructure while contributing to internal media and audiovisual (AV) production initiatives. This role provides end-user support, manages core IT systems, and supports media production efforts including training content and internal communications such as podcasts and video production.

• Provide Tier 1 and entry-level Tier 2 support to end users
• Support user onboarding and offboarding processes
• Install, configure, and replace desktop, laptop, and mobile devices
• Troubleshoot hardware, software, and connectivity issues
• Perform basic administration within the Microsoft 365 environment
• Administer Microsoft Entra , including user accounts, permissions, MFA, and device policies
• Maintain printers, workstations, and warehouse technology systems
• Manage IT asset inventory and lifecycle tracking
• Document technical issues and resolutions

• Maintain documentation for media systems and processes
• Record on-site training and construction-related video content
• Operate cameras, audio, lighting, and production equipment
• Edit and produce video content for internal training and communication
• Manage media storage, backups, and production assets (e.g., cameras, Mac Studio)
• Ensure functionality and maintenance of AV equipment across multiple areas

To perform this role successfully, the individual must be able to carry out each essential duty effectively. The requirements below represent the knowledge, skills, and experience needed. Reasonable accommodations may be made as required.

• Strong troubleshooting skills across MacOS, iOS, and Windows environments
• Basic experience with servers, virtual machines, and Microsoft technologies (e.g., Active Directory, Entra )
• Minimum of 2+ years of broad help desk or IT support experience
• Ability to manage multiple priorities in a fast-paced environment