Kelly Services is -Customer Service Rep at Kelly Services El Monte, CA

Customer Service Representative (CSR)

Schedule: Monday - Friday, 6:00 AM - 2:30 PM (Overtime as needed)

Compensation: $20-$23/hour (depending on experience)

Position Type: Temporary to Permanent

Location: El Monte, CA

We are seeking a dedicated Customer Service Representative to serve as the primary point of contact for our customers. This role involves managing customer inquiries, processing orders, and ensuring exceptional service delivery within assigned territories while supporting our aerospace manufacturing operations.

• Prepare, process, and manage all incoming and outgoing quotes according to customer deadlines
• Process customer purchase orders in compliance with AS9100 Risk Analysis standards
• Enter orders into ERP system with accurate translation of quality requirements, delivery specifications, and contract details
• Maintain comprehensive records of open, closed, and archived customer orders and quotes
• Update and manage ERP customer database
• Handle purchase order follow-ups, weekly status reports, work order changes, and delivery expedites
• Troubleshoot problematic purchase orders and coordinate solutions
• Facilitate communication between customers and internal teams (engineering, inspection, accounting, shipping)

• Minimum 3 years in customer service (industrial/manufacturing experience preferred)
• Strong English reading, writing, and verbal communication skills
• Ability to work 40+ hours per week with overtime as needed

• Knowledge of AS9100 Quality System (major plus)
• Experience working with Aerospace OEMs
• ISO
  9001 experience (a major plus)
• Demonstrated attention to detail and accuracy
• Safety-conscious mindset
• Adaptability and willingness to learn
• Critical thinking and problem-solving abilities
• Experience working independently and as part of a team
• Punctuality and professional demeanor

To apply , please send an updated resume to .

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. Employees may access a retirement savings plan, service bonus and holiday pay plans, and a transit spending account. Paid sick leave is available under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with California’s state and local Fair Chance laws.