Branch Operations Specialist

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi‑cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high‑tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top‑performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

We are currently seeking a Branch Operations Specialist within our Centralized Operations Administration. This individual will be part of a team that supports Retail, Commercial Banking, Centralized Operations and all other business partners with compliance oversight, risk management, internal audits, policy and procedure creation or updates and project management. The role includes enhancing our bankers and business units’ ability to anticipate and manage compliance and operational risks effectively.

The role also involves engagement with executives and senior management to support operational objectives based on regulatory requirements.

• Develop strong partnerships with business partners with emphasis on retail, commercial and specialty business units to provide subject matter expertise (SME) and support for regulations, compliance, audit reporting, risk policies/procedures, and identifying risk gaps in processes.
• Proactively identify and recommend new and effective ways to improve processes for positive customer experiences, compliance/regulatory adherence, audit results, quality assurance and loss mitigation.
• Drafting new procedures, policies, job aids, and training materials related to policy, procedures, regulations, and compliance.
• Plan and facilitate training sessions, conference calls and meeting presentations.
• Active involvement in bank audits for research and/or remediation to ensure compliance and regulatory adherence.
• Perform user access testing for branch applications, including system updates and enhancements, and develop business requirements to support requested changes.
• Project management involving consolidations, relocations, or new branches.
• Multi‑tasking and ability to manage a high volume of requests/projects in a fast‑paced environment.
• May perform other branch operations jobs assigned.

• Bachelor Degree in Business Administration, Marketing, Finance, or MIS required, or equivalent work‑related experience.
• Minimum 5 years of progressive experience in Banking/Financial Services/Commercial Banking Services preferably with back‑office experience in operations.
• Extensive knowledge of banking rules and regulations.
• Possess strong oral and written communication skills, as well as strong presentation skills.
• Proficiency with key PC software (Word, Excel, PowerPoint, Visio, Access, Project).
• Strong technical knowledge of core banking system (e.g., FIS) and back‑end application functionality, with the ability to create clear technical and business requirements using Jira or other tracking platforms.
• Project management, planning, and organizational skills.
• Must have a high degree of emotional intelligence and critical thinking skills.
• Strong influencing skills.
• Comfortable with rapid pace and ambiguity.
• Ability to work independently and with cross‑functional teams.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

The base pay range for this position is USD $85,000.00/Yr. – USD $/Yr. Exact offers will be determined based on job‑related knowledge, skills, experience, and location.